The Commonwealth's new 'optional' digital identity platform Govpass is getting nearing. Today the government released its first video demonstrating ho
We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Features Payment tech: better ways to interact with government
Text size :
TAGS e-government, ENGAGEMENT, Digital, Payment systems, digital government, Commonwealth Bank
New payment devices are revolutionising the way enterprises and agencies are interacting with users. For government, as one local council found, it’s about delivering a better customer experience for citizens.
Strong competition among the banks and new offshore payment platforms has spurred large-scale innovation in the transactional space. This level of innovation is delivering the potential for a service revolution for both business and government.
In fact, powerful and innovative point-of-sale devices have enabled government to offer far greater flexibility and a vast array of services and improve service quality, build relationships with citizens and innovate and continuously improve technology functionality, while also managing costs.
Now, citizens can settle multi-provider bills, access government services such as renewing car registration, applying for a seniors’ card, and using a new payment device as a self-service portal located in a bank branch rather than government having to open its own shopfront. This creates greater flexibility for customers and agencies collecting revenue.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
The Commonwealth Bank offers government departments and agencies unique financial insights and solutions-focussed technology to help meet their commitment to the community.
Read Related Content
Recalibration of procurement and government as a service takes shape. Among the biggest shifts will way it approaches unsolicited proposals.