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Home Features Innovation in gov transactions: delivering expectations

Innovation in gov transactions: delivering expectations

By The Mandarin

Wednesday April 13, 2016

Is government keeping pace with the private sector in how it how it interacts — and transacts — with citizens?

The shift to a self-service model in government transactions — and the seamless digital service expectations of citizens — is forcing a wholesale redesign of processes across government at all levels. Investment and innovation in customer-centric solutions is required, alongside tough conversations on privacy protection and systems security.

Emmanuel Alfieris is the Commonwealth Bank’s executive director of government, health, education and social infrastructure. In this video conversation he discusses the challenges for agency leaders with The Mandarin publisher Tom Burton.

About the author
The Mandarin

By The Mandarin

The Mandarin staff journalists.

People: Emmanuel Alfieris Tom Burton

Companies: Commonwealth Bank

Partners: Commonwealth Bank

Tags: Commonwealth Bank digital government digital transactions e-government Emmanuel Alfieris Tom Burton

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By The Mandarin

Wednesday April 13, 2016
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