• Premium
  • About
  • Partner Pages
  • Support & FAQs
  • Log in

The Mandarin

The Mandarin
The Mandarin
  • Premium
  • Careers
    • Search SES Jobs
    • Career Advice
  • News
  • Editors’ Picks
  • Portfolios
  • Events
  • Resource library
  • Small Logo
  • Premium
  • Careers
    • Search SES Jobs
    • Career Advice
  • News
  • Editors’ Picks
  • Portfolios
  • Events
  • Resource library
Home Features Prototyping service success: you could already have the data you need

Prototyping service success: you could already have the data you need

By The Mandarin

September 26, 2016

As pressure mounts on both large and small government agencies to deliver a digital customer experience that reflects what people are used to in the private sector, public sector leaders often face the important question of how to instigate cultural change in service design without floundering in the enormity of the task.

Like many companies, a learning curve for government organisations is appreciating that good design processes aren’t necessarily natural and need to be cultivated and developed.

An important step, says Accenture Interactive managing director Michael Buckley, is to understand that change can be readily visualised through prototyping smaller manageable components that demonstrate clear and repeatable benefits.

“Pick off one problem at a time,” he says, adding that key resources to inform good are already often there.

This includes harnessing existing data pools that typically reside within established systems also gives agencies and their leaders the ability to stay in control of change processes in-house — all the way from design right through to delivery.

“Data is at the core of the technology,” Buckley says.

As to whether or not the design thinking and prototyping journey is worth the price of a ticket, Buckley says there’s typically a ten-fold increase in value for each dollar spent on design thinking.

About the author
mm

By The Mandarin

The Mandarin staff journalists.

People: Michael Buckley

Companies: Accenture Interactive

Partners: Accenture

Tags: Accenture Accenture-Interactive data Digital Michael-Buckley user-experience UX

Login
Please login to comment
0 Comments
Inline Feedbacks
View all comments

The essential resource for effective
public sector professionals

Check out the Latest

By

Monday September 26, 2016
Text size: A A A

Upcoming Events

30
Aug
HR Connect 2022 – Sydney
06
Sep
HR Connect 2022 – Auckland
06
Sep
Insights from the Government Regulatory Technology Survey
03
Aug
Playing Bigger: Uplevelling Influence + Impact for Public Sector Leaders – ONLINE PROGRAM
15
Aug
CILT International Diploma in Logistics and Transport (Public-Sector)
View Calendar

Partner Content

Whitepaper: Data management during a machinery of government change
Promoted

Whitepaper: Data management during a machinery of government change

The case for investment in improved digital infrastructure to grow the Indigenous economy
Partner Content

The case for investment in improved digital infrastructure to grow the Indigenous economy

How ANZSOG can prepare you and your staff for future challenges
Promoted

How ANZSOG can prepare you and your staff for future challenges

Latest Jobs


  • Chief Economist

    The Australian Competition and Consumer Commission

    • National
    Closing date 4th September, 2022
    10 hours ago Full Time - Ongoing
  • Chief Strategy and Innovation Officer

    Department of Customer Service

    • NSW CBD, Regional
    Closing date 19th August, 2022
    5 days ago Full Time - Ongoing
  • EXECUTIVE DIRECTOR | AUSTRALIAN-AMERICAN FULBRIGHT COMMISSION

    Australian-American Fulbright Commission

    • ACT CBD
    Closing date 29th August, 2022
    13 days ago Full Time - Fixed Term
  • Trans-Tasman IP Attorneys Board - expressions of interest

    IP Australia

    • ACT
    Closing date 31st August, 2022
    8 hours ago Contract/Project
  • General Manager, Capability

    Sports Integrity Australia

    • ACT
    Closing date 21st August, 2022
    9 days ago Full Time - Ongoing
  • Manager Strategy and Policy Coordination - National

    Australian Federal Police

    • National
    Closing date 21st August, 2022
    13 days ago Full Time - Fixed Term
Search All Jobs

Login

Get Premium now. Not ready? Get the free Daily newsletter.

Forgot password?

Share via email

Access your 3 free Mandarin Premium articles

As part of your free trial you will receive 'The Juice', The Mandarin's daily free newsletter, the 'Premium wrap' every Saturday and marketing emails. You can opt out at any time.
Content
  • News
  • Research Series
  • Features
  • Portfolios
  • Jurisdictions
  • New Zealand
  • People & Capability
  • Thought Leadership
  • Editors’ Picks
  • Resource Library
  • Site Map
Products & Services
  • The Juice Newsletter
  • Partner & Advertising solutions
  • Mandarin Live
  • Public Sector Events Calendar
  • Partner Content
  • Premium
  • Careers
Legal
  • Privacy Policy
  • Terms of Usage
  • Code of Conduct
Connect
  • About Us
  • Contact Us
  • Support
  • Our Team
Social
Copyright © The Mandarin
Private Media logo CRIKEY SMARTCOMPANY
wpDiscuz