How two words saved $10m: engagement and change

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Tax commissioner Chris Jordan and Department of Industry secretary Glenys Beauchamp PSM share thoughts about engagement and change with PwC National Leader – Government, Tony Peake.

The New South Wales Department of Premier and Cabinet increased on-time payments by $10 million a year by changing two simple words in the heading of their infringement notices — from “enforcement order” to “unpaid fine”.

This is just one example of public servant creativity coming from constraint, as national and state governments come under intense budget pressure and public officials look for new ways to serve the people.

In this video I ask two agency leaders — commissioner of taxation Chris Jordan and the secretary of the Department of Industry Glenys Beauchamp PSM — their thoughts on engagement, productivity, policy priorities and innovation. The full interviews can be seen here.

Written by: Tony Peake, PwC

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