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How two words saved $10m: engagement and change

The New South Wales Department of Premier and Cabinet increased on-time payments by $10 million a year by changing two simple words in the heading of their infringement notices — from “enforcement order” to “unpaid fine”.

This is just one example of public servant creativity coming from constraint, as national and state governments come under intense budget pressure and public officials look for new ways to serve the people.

In this video I ask two agency leaders — commissioner of taxation Chris Jordan and the secretary of the Department of Industry Glenys Beauchamp PSM — their thoughts on engagement, productivity, policy priorities and innovation. The full interviews can be seen here.

Written by: Tony Peake, PwC

Author Bio

Tony Peake, PwC

Tony Peake is National Leader – Government at PwC Australia. He heads PwC’s team that focuses on delivery to government departments, business enterprises and statutory authorities. Tony has strong relationships with people across the political and public service spectra. PwC combines a broad understanding of regulatory and economic conditions with the functional skills of domestic and international experts, partnering with government to deliver innovative solutions. PwC aims to contribute to advancing government priorities while delivering value for money. Tony is also PwC Australia’s Managing Partner, Finance & Operations and leads teams across finance, business services, technology and real estate. He is a member of PwC Australia’s Executive Board. Outside work, Tony is a member of the Council of The University of Melbourne, a director and Treasurer of Methodist Ladies' College, and director of Melbourne University Publishing.