NSW public transport satisfaction soars, despite overcrowding and delays

People in Sydney can’t get enough of public transport renewal. They’re also becoming more tolerant of the system’s faults.

If Sydney’s crowded trains, slow-running buses and a city centre ripped-up by the resurrection of trams sounds like a formula for commuter revolt, think again.

People there just can’t get enough of public transport.

Despite having plenty of challenges, commuter satisfaction with public transport in New South Wales has continued to climb strongly — sometimes in double digits — according to the latest report card from the Audit Office of New South Wales. “STA did not meet any punctuality targets during the year.”

It’s a paradox that vividly demonstrates how clear, evidence-based decisions on transport policy coupled with smarter service delivery and strong communications can turn around negative public perceptions.

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