Paul Shetler has been at the front line of government digital transformation in Australia and the UK. He founded and was inaugural CEO of Australia’s Digital Transformation Office.
Now rebadged as the Digital Transformation Agency, the office was the Australian government’s first iteration of large scale digital change, with a mandate to put the citizen first. Shetler had previously worked at the UK Ministry of Justice and the Government Digital Service.
He talks with the publisher of The Mandarin, Tom Burton, about how the public sector can best accelerate its digital transformation. He also whiteboards and discusses an architecture for whole-of-government change, highlighting the need to automate business processes, if government is to effectively deliver modern digital services.