ATO outage continues into second day of interrupted service

By The Mandarin

February 3, 2017

The Australian Taxation Office has released an updated statement on the system outage to its online services:

“Specialist ATO and HPE technicians have worked through the night to restore our systems and online services. While there has been significant progress on their restoration plan, the process is highly complex.

“We would like to reiterate that no data has been lost, and our systems have not been compromised.”

Priority services include the Tax Agent, Business and BAS Portals, ATO online, the Australian Business Register (ABR), Standard Business Reporting (SBR), and Superannuation online services.

The ATO website and other systems may work intermittently as restoration work is undertaken.

A storage collapse in December caused a cascade of technical issues which have bogged down online systems and day to day operations for the 20,000 strong ATO workforce. The IT failure and fallout is being investigated by PwC as part of an independent review into what went wrong, following a pledge from ATO Commissioner Chris Jordan. The review is due to be finalised in March.

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