Queensland tries shared services again, minister claims more success this time

Queensland’s Minister for Innovation, Science and the Digital Economy Leeanne Enoch proudly reports it is banking big savings from public sector digital transformation, in service delivery as well as back-office functions like financial and human resources management.

Queensland Shared Services (QSS) now supports HR and financial services for 25 agencies and processes millions of transactions every year including over 64,000 extra payments for people affected by Cyclone Debbie in March and April, according to a statement.

Transitioning to “eForms” in the public service has saved $4 million in costs over two years from over 320,000 transactions, the minister claimed. Digitising paper-based systems also makes them more easily tracked to prevent duplication and fraud, she said.

“The cost efficiencies are really starting to add up by ridding financial management systems of paper-based transactions and adopting a more whole-of-government approach to accounting, recruitment and payroll processing,” Enoch said. “By switching from manual to electronic payments the government is saving an estimated $13 per transaction.”

FREE membership to The Mandarin

Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.

The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.