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Not receiving our newsletter? We can fix that

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We want you to sample our best content online but will eventually ask you to register some details so we can send you our daily email newsletter, The Juice. Once you’ve read FOUR articles you’ll be prompted to register: just give us your name, email address and some organisation information. Or just sign up now. It’s entirely free to register and read.

How do I reset my password or change my email address?

To update any of your account information, click here.

If something goes wrong, please contact our tech lead Carolina Valdes at [email protected].

How often is your newsletter, The Juice, sent out?

The Juice is sent out each weekday, excluding most public holidays. We also shut down over a slightly longer period at the end of the year.

Why am I not receiving The Juice?

There are two different areas that can affect the delivery of email newsletters like The Juice bulletin. In some instances the bulletin is blocked at a high level, by your mail server, ISP or some other kind of SPAM filter, which means the bulletin isn’t even making its way to your mail client. In the other instance the mail client you’re using may be sending the bulletin into your Junk/SPAM folder.

As a first step we would recommend checking your Junk/SPAM folder to ensure the bulletin isn’t sitting in there. We would then advise you to add “[email protected]” to your address book, to help inform your mail client to recognise The Mandarin as a safe sender.

If your email server returns a ‘soft bounce’ five times or a ‘hard bounce’ just once on your address, then our mailer will flag it ‘do not email’. Updating your email address and reconfirming it will eventually reset that flag.

If these measures do not help to get your delivery back on track, please contact our tech lead Carolina Valdes at [email protected].

Need more information?

For all other enquiries please contact the editor at [email protected].

Author Bio

Harley Dennett

Harley Dennett is editor at The Mandarin based in Canberra. He's held communications roles in the New South Wales public sector and Defence, and been a staff reporter for newspapers in Sydney and Washington DC.