Customer Experience managers around the country are striving for excellence in service delivery, optimising customer experiences through new and innovative methods.
As the front-line response for the public sector, customer service centres are the face of the department. For this reason it is vital that that customer experiences are optimised and that customer expectations are exceeded.
Public sector customer service centres often face scrutiny, and the NSW Department of Education is no different.
Attend the Government Customer Service Summit to learn how to optimise your omni-channel service strategy, design your customer delivery strategy with a customer-centric approach and implement a culture change in your organisation.
Hear how Carmel Senese, Director of Customer Experience and Account Management, improved customer experience at the NSW Department of Education through user-centred design.
Learn how to:
- Transform from a transactional based approach to co-designing services with and for customers
- Using customer data and insights to innovate your service delivery
- Tools and methodologies for human centred design
Your department is responsible for delivering services to your citizens. By designing your processes with a customer-centred approach, you can transform your service channels into quick, user friendly experiences.
Please click here to view the full program and agenda, and to secure your seats.