About the author Former public servant, founder of Delib Australia and author of books relating to emerging technologies. Gov 2.0 advocate and consultant, with a focus on social media engagement and digital enablement. Follow Craig Thomler
Breakthrough or buddy-up: two strategies for chief digital officers Friday September 23, 2016 By Craig Thomler Features Nearly every public sector agency has a Chief Digital Officer now, but redesigning organisations to succeed in a digital world takes more than just a… Read more
Is Australia ready for a national identity framework? Wednesday September 21, 2016 By Craig Thomler Features The Digital Transformation Office is facing its biggest, most public fight yet. Ghosts of the Australia Card and #CensusFail loom over efforts to implement a… Read more
Need to know? Why public consultations must to stick to the point Wednesday September 14, 2016 By Craig Thomler Engagement ALL THINGS P: Don't ask for more information than you need — and make it clear why you're asking what you're asking. It'll get… Read more
#CensusFail ripples will impact every major government IT project Friday August 12, 2016 By Craig Thomler Communications & Technology Quick return to normal operations after a crisis is important, but don't forget that the collective external memory is often enduring. The lack of political… Read more
Portals, doors and APIs: does DTO's gov.au fit Australian needs? Friday April 1, 2016 By Craig Thomler Communications & Technology As gov.au moves into beta, Australia's digiterati have not fallen unanimously behind the design priority of moving to a single portal to rule them all. Read more
After digital transformation comes a change culture Tuesday February 23, 2016 By Craig Thomler Communications & Technology OPINION: Government must move the needle permanently, not just rev the engine — become an evolutionary body attuned to community needs. One digital consultant… Read more
What can Australia's first digitally literate PM accomplish? Tuesday September 15, 2015 By Craig Thomler Communications & Technology With a digiterati in the Lodge, Australia could see previously backburner issues, such as the Open Government Partnership, back on the agenda. Digital government consultant… Read more
DTO to make creating APIs mandatory for federal agencies Wednesday August 19, 2015 By Craig Thomler Career Advice The benefits of ubiquitous APIs for new government services could be profound for the burgeoning start-up culture in Australia. But there are considerable challenges if… Read more
GovHack 2015: a wildly successful idea that keeps spawning more Wednesday July 15, 2015 By Craig Thomler Features What's good about GovHack for government? Former national winner of the event, Craig Thomler writes on how, six years after it began, GovHack continues to… Read more
MyTax outage a lesson for all government services Friday July 10, 2015 By Craig Thomler Features No, it's a not appropriate to load test on your citizens in production — particularly when it's a critical service. Instead of assigning blame or… Read more
