Breakthrough or buddy-up: two strategies for chief digital officers by Craig Thomler | 0 comments Nearly every public sector agency has a Chief Digital Officer now, but redesigning organisations to succeed in a digital world takes more than just a title.
Is Australia ready for a national identity framework? by Craig Thomler | 6 comments The Digital Transformation Office is facing its biggest, most public fight yet. Ghosts of the Australia Card and #CensusFail loom over efforts to implement a national identifier, while public consultation is yet to even begin.
Need to know? Why public consultations must to stick to the point by Craig Thomler | 1 comment ALL THINGS P: Don't ask for more information than you need — and make it clear why you're asking what you're asking. It'll get you better feedback, and probably a better outcome.
#CensusFail ripples will impact every major government IT project by Craig Thomler | 0 comments Quick return to normal operations after a crisis is important, but don't forget that the collective external memory is often enduring. The lack of political IT expertise could scuttle ambitious but overdue projects, writes Craig Thomler.
Portals, doors and APIs: does DTO’s gov.au fit Australian needs? by Craig Thomler | 1 comment As gov.au moves into beta, Australia's digiterati have not fallen unanimously behind the design priority of moving to a single portal to rule them all. Do customers want or need an intermediary between them and the agencies?
After digital transformation comes a change culture by Craig Thomler | 0 comments OPINION: Government must move the needle permanently, not just rev the engine — become an evolutionary body attuned to community needs. One digital consultant sees an end to government groundhog day.
What can Australia’s first digitally literate PM accomplish? by Craig Thomler | 2 comments With a digiterati in the Lodge, Australia could see previously backburner issues, such as the Open Government Partnership, back on the agenda. Digital government consultant Craig Thomler on what Malcolm Turnbull can aim to achieve in 12 months.
DTO to make creating APIs mandatory for federal agencies by Craig Thomler | 2 comments The benefits of ubiquitous APIs for new government services could be profound for the burgeoning start-up culture in Australia. But there are considerable challenges if the Digital Transformation Office can pull off that mandate, writes government technology consultant Craig Thomler.
GovHack 2015: a wildly successful idea that keeps spawning more by Craig Thomler | 2 comments What's good about GovHack for government? Former national winner of the event, Craig Thomler writes on how, six years after it began, GovHack continues to pay dividends for Australia and now the region.
MyTax outage a lesson for all government services by Craig Thomler | 3 comments No, it's a not appropriate to load test on your citizens in production — particularly when it's a critical service. Instead of assigning blame or getting defensive, digital government consultant Craig Thomler says the ATO needs to show it can recover from this disaster and learn from the private sector.
