About the author Dan Wood is a former senior advisor in the Queensland government, overseeing shared services and whole of government ICT, and a former prosecutor with the Queensland Director of Public Prosecutions. Dan is now working at EY.
In defence of trial and error: the public sector innovation we all deserve September 23, 2016 By Dan Wood Features The first census is said to have been conducted by the Babylonians in the second millennia BCE. Using clay tablets and cuneiform script, a complex
Stop measuring processes and start measuring outcomes August 24, 2016 By Dan Wood Features Governments keep hundreds, if not thousands, of metrics for success and failure. Everything from the average cost to government for particular transactions, to customer satisfaction