We’ve conducted unique research, interviewed award-winning businesses and combed through the best examples to deliver you an ebook filled with advice, tips and strategies to help you design the perfect customer experience. Read More
Talking to underperforming team members is a confronting task. Without the correct language and tact, it can easily lead to further HR issues. This ebook… Read More
This year Australia’s leading anti-corruption event, the Australian Public Sector Anti-Corruption Conference, will be held in Melbourne in October. Read More
Managers need to make the most of the probation period for new employees to reduce the chance of having to deal with unsuitable staff members down the track, the Australian Public Service commissioner advises in a reminder that the recruitment process continues long after the position is filled. Read More
Public servants seized control of the gov.au domain name administration system last February and are working on making it "simple, fast and clear" for users over coming months. Read More
Public consultation has begun around a package of additions and updates to the federal government's system of rules, standards and accreditation for digital identity providers. Read More
Two classic regulatory approaches. But where does the biggest bang for the regulatory buck lie? Is it in education or in punishment? Read More
Infrastructure Australia finds a new chief executive, a well-known public servant takes charge of technology at Veterans' Affairs, and New Zealand's latest Foreign Affairs and Trade secretary needs no introduction in Canberra. Read More
Public servants waiting to learn if legislation in their field makes it on the Commonwealth's 2019 agenda will want to keep be their expectations realistic. Read More
Recognising the ethical issues around digital transformation and allowing ethics to shape the design process is a key challenge, and will be for the next decade. Read More
A former manager at the Frankston City Council has been accused of misconduct in public office among 79 charges laid by Victoria's anti-corruption body. Read More
This video presents a case where the future of councils is not focused on technological advances, but integrating its capabilities with everyday situations. Read More
As the CEO you will provide expert strategic advice to government and develop business and economic policies which harness opportunities to create a strong and vibrant economy for all Territorians. Read More
Michel Masson, CEO of Infrastructure Victoria, discusses the increasing convergence of transport and energy policy, and the need for governments — at all levels and… Read More
Every process and object can potentially be connected, captured and analysed. Using these insights, smart governments will have unprecedented ability to make intelligent, informed decisions that improve people’s lives. Read More
