• An amazing opportunity to provide services to those operating the emergency telecommunications network for NSW
  • Total remuneration from $225,858 – $249,488 commensurate with experience
  • Flexible and hybrid working arrangements: job share, part time or part year, and other flexible working opportunities available from home locations of Sydney metro, Tweed Heads, Gosford and Bathurst NSW

About the role

There is something unique about being able to drive strategic operational effectiveness to allow amazing people across to deliver lifesaving telecommunications solutions for the NSW Emergency Services organisations across this diverse state. This role will reward you with that unique opportunity and more.

Reporting to the Managing Director, this newly created role will be supported by numerous subject matter experts to deliver services that support the entire organisation, including planning and performance, risk management, business continuity, safety, communications, ministerial and executive services, asset management, finance and people and culture.

For more information on the role and its accountabilities, click apply now to access the role description

About you

Given the breadth of this role, you could come from any number of different technical backgrounds.

You should be a strategic and system thinker and disciplined planner, with a customer and outcome focus. You are an executive who has experience and credibility successfully creating a culture that embraces change and continuous improvement.

Your experience working in complex and diverse environments with the ability to navigate contentious issues is essential to your success.

Additionally, you have experience in leading cross-functional teams or complex functions or programs.

You should have an engaging leadership style, outstanding communication skills and a gift for building strong partnerships. You should be excited about the opportunity to join a community of highly supportive like-minded peers.

You will be innovative and drive effective and productive business performance by streamlining processes and supporting effective delivery of requirements with a customer centric approach.

Building strategic partnerships with a variety of stakeholders and be able to influence outcomes through data driven insights and practical thinking.

You will value mentoring others and providing a supportive leadership style promoting a safe and welcoming culture whilst ensuring a continued focus on people at the heart.

You will drive collaboration across departments and work towards meeting the needs of our customers both internally and externally.

Demonstrate experience within relevant industries such as government, telecommunications, engineering, mining, construction or transport where you will have gained an appreciation for complex large-scale infrastructure projects and the associated commercial and operational drivers that impact corporate services.

About us

The NSW Telco Authority leads connectivity strategy for the state and is responsible for delivering a large portfolio of construction, digital and business projects.

NSW Telco Authority is working with emergency services organisations and other partners to design and build the next generation of operational communications services to help protect NSW communities. This includes the $1.4bn Critical Communications Enhancement Program which is delivering a state-wide Public Safety Network for frontline responders.

NSW Telco Authority operate as a standalone Statutory Authority within the NSW Department of Customer Service.

Culture is key to the success of the Authority’s fast-moving environment, where partners and stakeholders operate to a ‘one team’ charter, based on the Authority’s values of Service, Trust, Accountability, Integrity, Respect and Safety.

The NSW Telco Authority is a high-performance organisation with a diverse and inclusive workplace culture.  50% of our leadership team are women and 45% of our workforce comes from a non-English speaking background.

For enquiries regarding this position, please contact Sarah Kerr, Acting Senior Advisor, Talent and Operations via sarah.kerr@customerservice.nsw.gov.au.

Closing date: Monday, 16 May 2022 at 9.59AM.

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medial contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact 9289 1078 to discuss your circumstances.

You must hold or be willing to obtain a baseline security clearance.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via email or phone.

Tagged as: #Chief Operating Officer, director, executive, Operations, public sector, telco, telecommunications

Applications close 16th May, 2022 Apply via Email

Chief Operating Officer

Department of Customer Service

$225858 to $249488
Consulting and Strategy
Corporate Services
Government and Defence
Information Communication and Technology
Infrastructure and Facilities
Organisational Leadership
Program Implementation
NSW CBD, Regional
Work Type
Full Time - Ongoing
Part Time - Ongoing