• Leadership of the Digital and Technology function
  • $234,775 - $258,405, commensurate with experience
  • Flexible and hybrid working arrangements
  • Leadership of the Digital and Technology function of the NSW’s emergency telecommunications network
  • Total remuneration ranges from $234,775 – $258,405, commensurate with experience
  • Flexible and hybrid working arrangements: job share, part time or part year, and other flexible working opportunities available from home locations of Sydney metro, Tweed Heads, Gosford, and Bathurst NSW

About the role

This role is critical to deliver lifesaving telecommunication solutions for Police and Emergency Services Organisations across our beautiful state of NSW.  If you are drawn to a role with a sense of purpose and understand the importance and the magnitude that this role plays in our community than we want to hear from you!

Reporting to the Managing Director in this newly created role, you will be responsible for multiple pillars that support the technology modernisation and digital transformation of the NSW Telco Authority. Using your background in transformation, ICT, telecommunications or similar functions and industries, you will work to transform areas such as engineering (civil, structural, electrical and wireless), cyber security and data and analytics. You will have overall responsibility for future technology-based enhancements to emergency communications for first responders across the whole of NSW.

Underpinning your success to date will be your ability to collaborate and influence across multiple Government and external stakeholders. You will champion the prioritisation of initiatives and the coordination of experts across multiple fields to uplift and transform our digital and technology capability ensuring maximum uptime, capacity and coverage are achieved.

For more information on the role and its accountabilities, click here to view the role description.

About you

You are a transformational executive who has extensive experience and credibility successfully creating a culture that embraces change, innovation and continuous improvement.

Your experience working in a highly complex and diverse environment with the ability to navigate contentious issues is essential to your success.  A background in telecommunications or an ability to demonstrate knowledge of network architecture and infrastructure will be well regarded.

Additionally, you are a passionate people person with experience in leading large cross-functional teams and complex enterprise-wide programs. You should have an engaging leadership style, outstanding communication skills and a gift for building strong partnerships and be excited about the opportunity to join a community of like-minded peers.

About us

The NSW Telco Authority leads connectivity strategy for the state and is responsible for delivering a large portfolio of construction, digital and business projects.

NSW Telco Authority is working with emergency services organisations and other partners to design and build the next generation of operational communications services to help protect NSW communities. This includes the $1.4bn Critical Communications Enhancement Program which is delivering a state-wide Public Safety Network for frontline responders.

NSW Telco Authority operate as a standalone Statutory Authority within the NSW Department of Customer Service.

Understand more about the Department of Customer Service – here or to find out what it means to be part of DCS, visit our Career site.

Culture is key to the success of the Authority’s fast-moving environment, where partners and stakeholders operate to a ‘one team’ charter, based on the Authority’s values of Service, Trust, Accountability, Integrity, Respect and Safety.

The NSW Telco Authority is a high-performance organisation with a diverse and inclusive workplace culture.  50% of our leadership team are women and 45% of our workforce comes from a non-English speaking background.

For enquiries regarding this position, please contact Dragana Papak, Manager Programs and Executive Talent via dragana.papak@customerservice.nsw.gov.au.

Closing date: Friday, 20 May 2022 at 9.59AM.

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position.

Cover Letter and Selection Criteria are not mandatory.

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medial contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact dragana.papak@customerservice.nsw.gov.au to discuss your circumstances.

You must have or be willing to obtain a baseline security clearance.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW, and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via email or phone.

Tagged as: public sector, senior executive, telecommunications

Applications close 20th May, 2022 Apply via Email

Chief Digital and Technology Officer

Department of Customer Service

Work Type
Full Time - Ongoing