NSW Telco Authority is growing! We have three exciting executive opportunities in our senior leadership team.

Flexible and hybrid working arrangements: job share, part time or part year, and other flexible working opportunities available from home locations of Sydney metro, Tweed Heads, Gosford and Bathurst NSW.

About the Roles

Director Stakeholder Engagement

Senior Executive Band 1 total remuneration $228,134 – $251,764 commensurate with experience.

In this role, you will provide executive leadership and drive NSW Telco Authority’s engagement with private and public sector stakeholders. You will identify and manage partnership opportunities across government, non-government and the private sector to build sustainable and meaningful relationships that are aligned to our strategic and business objectives and support the achievement of optimal service delivery outcomes.

Director Customer Partnerships

Senior Executive Band 1 total remuneration $221, 115 – $244,745 commensurate with experience.

In this role, you will provide executive leadership and drive key strategic customer partnerships for the NSW Telco Authority. You will be responsible for the management and strengthening of relationships with our emergency and essential service customers. The role will build strategic alignment across NSWTA to deliver our service objectives, as well as lead new business and onboarding initiatives.

Director Communications

Senior Executive Band 1 total remuneration $206,884 – $230,516 commensurate with experience.

In this role, you will provide executive leadership and drive the provision of a strategic communications function. You will be responsible for leading the delivery of communications plans that support new and emerging programs and initiatives. You will work collaboratively across the Department of Customer Service (DCS) cluster and with our customers to ensure NSWTA meets its strategic objectives. The role is responsible for events, internal, external and change communications, as well as ministerial and executive services.

About You

If you have the following attributes below, then we would love to hear from you

  • You are an experienced senior leader with an engaging leadership style, outstanding communication skills, and proven success building strong partnerships.
  • You have proven project management skills and an adaptability to respond to competing requests in a timely manner.
  • You are solutions focused and committed to being innovative and finding new ways of working.
  • You have excellent influencing skills and extensive experience in stakeholder and account management across various levels of government, private sector product, service & solution providers, local communities and representative groups.
  • You are committed to achieving high employee engagement and also have the ability to build and maintain a high performing team that has the resilience and lateral thinking to work with stakeholders and deliver the best working outcomes for all.

About us

The NSW Telco Authority leads connectivity strategy for the state and is responsible for delivering a large portfolio of construction, digital and business projects.

NSW Telco Authority is working with emergency services organisations and other partners to design and build the next generation of operational communications services to help protect NSW communities. This includes the $1.4bn Critical Communications Enhancement Program which is delivering a state-wide Public Safety Network for frontline responders.

NSW Telco Authority operate as a standalone Statutory Authority within the NSW Department of Customer Service and plays a lead role in digital connectivity in government and drives reform across the sector.

Culture is key to the success of the Authority’s fast-moving environment, where partners and stakeholders operate to a ‘one team’ charter, based on the Authority’s values of service, accountability, integrity, trust.

The NSW Telco Authority is a high-performing organisation with a diverse and inclusive workplace culture.  50% of our leadership team are women and 45.2% of our workforce comes from a non-English speaking background. All roles at all levels at Telco are flexible. We strongly encourage those wanting part time, job share and any other flexible working arrangements.

Understand more about the Department of Customer Service – here or to find out what it means to be part of DCS, visit our Career site.

Location:Your “home” location can be anywhere from Sydney, Gosford, Bathurst or Tweed Heads.

For enquiries regarding these positions, or for more information,  please contact Sarah Kerr, Acting Senior Talent Advisor, Programs and Executive Talent via sarah.kerr@customerservice.nsw.gov.au.

Closing date: Wednesday, 1 June 2022 at 9.59AM.

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills and experience to this position. Please specify in your resume which roles you would like to be considered for (one or both)

Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medial contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact sarah.kerr@customerservice.nsw.gov.au to discuss your circumstances.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via email or phone 92891078.

Tagged as: customer engagement, customer service, DCS, director, diversity, nsw state, senior level, telco, telco nsw, telecommunications

Applications close 1st June, 2022 Apply Online

Multiple Directors - Engagement, Partnerships and Communications

Department of Customer Service

Consulting and Strategy
Customer Engagement
Government and Defence
NSW CBD, Regional,
Work Type
Full Time - Fixed Term
Full Time - Ongoing
Accessibility Close to public transport, Mobility access, Remote access,
Organisation Active sustainable actions, Diversity and inclusion,
Professional Development Education, Training,
Flexibility Flexible days, Flexible hours, Job Share,
Resources Laptop, Phone,