Department of Human Services

The Australian Government is committed to improving the efficiency, reliability and responsiveness of its services to the Australian community. Services Australia (formerly Department of Human Services) is pivotal to that commitment, supporting the economic, health and social wellbeing of Australia by delivering high-quality services and payments for the community on behalf of Government. Processing over $174 billion in payments per year, the department’s extensive coverage includes all Centrelink and Medicare payments, as well as whole of government services such as MyGov.

Services Australia is committed to making dealing with government faster and easier for all Australians by putting them at the centre of service delivery. We are transforming our services and platforms through a large programme of work that is already making tangible improvements to the customer experience. By implementing innovative and modern capabilities to drive service excellence, customers will be able to access services in an easy and informed way. We are also creating a culture that is customer focused, collaborative and accountable for all Australians dealing with government.

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