Government websites have had almost a billion visits since the onset of the pandemic as Australians sought reliable information and support services en mass. Digital

COVID-19 has in many ways refocused attention on the need for digital skills and capabilities. The impact of the pandemic has accelerated digital transformation, especially

Prioritising the needs of Australians and utilising digital channels can help governments adapt to changing service demands, according to a new report. Consultancy firm Deloitte