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How can governments deliver customer experience like Amazon or Apple?
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How can governments deliver customer experience like Amazon or Apple?

Thursday March 25, 2021

By Dan Cooke

  • Communications & Technology

Driven by the ‘digital natives’, customers have grown to expect an online, easy experience. How can government agencies keep up? It is a truism that…


Designing the public sector leader for the cyber-physical age
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Designing the public sector leader for the cyber-physical age

Monday July 24, 2017

By Julian Bajkowski

  • Engagement

Strategic commissioning has emerged as a mechanism in government for framing how value should be created, delivered, captured and governed.

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