Partner Content Australia Post puts its stamp on digital payments by Julian Bajkowski | 0 comments Digital payments have fast become the norm in Australia as the economy moves to online by default. Now, as a multitude of new offerings hits the market, a trusted and convenient one-stop-shop makes sense for consumers, government and merchants alike.
Partner Content What does it take for government to get customer service right? by The Mandarin | 0 comments Measuring service outcomes, improving frontline delivery and mastering and designing truly digital and multi-channel customer strategies are now all firmly in the mix for agencies seeking to lift their game. Now, a new public sector summit puts these approaches to the test.
Partner Content Australia Post delivers on Digital iD™ by Julian Bajkowski | 0 comments The wait for a digital identity solution that works across channels and across government and business is over, with the launch of Digital iD™ from Australia Post.
CensusFail forgiven? Australians expect eVoting as soon as 2019 by Harley Dennett | 0 comments Australia Post has made a play for a majority slice of future digital elections in a new white paper. Despite the risks, a survey shows Australians are ready for eVoting and many wonder why it hasn't happened already, despite the problems with the last Census.
In-house innovation is not about having a ‘funky’ workspace… but it helps by Stephen Easton | 0 comments For in-house innovation teams like BizLab or the InnovationXchange, having a clear business imperative is far more useful than unconventional office space.
Digital identity: DTA reveals one exchange to rule them all by Julian Bajkowski | 0 comments The Digital Transformation Agency has made a bold bid to create a central “double blind” digital ID exchange. This time it wants privacy proponents inside the tent.
Tom Burton: why I like paleo pear by Tom Burton | 6 comments The Department of Finance "paleo" graduate recruitment video is part of a broader campaign by public agencies to attract high-performance millennials — and it's single-handedly made Finance the gorilla of viral recruitment marketing.
Partner Content Channel of choice: the consumer imperative for government by Julian Bajkowski | 0 comments Consumers now expect government services to be where they want, when they want. For organisations, that means developing a collaborative multi-channel strategy and service offering is more important than ever.
Cormann: no more secret salary deals for gov’t corporate executives by Harley Dennett | 0 comments The Commonwealth Finance Minister has put an end to secret remuneration packages for government business enterprises.
Partner Content Digital Identity: Australia’s $11 billion opportunity by Julian Bajkowski | 0 comments New research has put a dollar figure on the uplift of an opt-in digital identity framework – and the escalating costs of inaction.
Partner Content Get smart about services: balancing physical needs with digital delivery by Julian Bajkowski | 0 comments Digital transformation promises efficiency and convenience gains for government and citizens alike. But effective delivery often requires the backing of physical footprint and professional, trusted staff to make services truly accessible.
Partner Content Would you trust a digital identity? Here’s why you should care. by Julian Bajkowski | 0 comments When it comes to making digital identity something people use everyday, public trust and confidence in participating institutions is an essential element.
Tom Burton: why we need a robust digital trust system now by Tom Burton | 0 comments ANALYSIS: Having an agreed digital identity system government and business can use is critical if Australians are to enjoy the benefits of intelligent digital services. The Mandarin canvasses the options.
Australia Post banks on e-commerce after losing public purse in mail by The Mandarin | 0 comments Australia Post will today commence an internal restructure to devolve decision making and de-emphasise its letter-delivering service for government after last month delivering its first annual loss in 30 years.
Manageable risk: NSW electors flocked to iVote despite security criticism by Stephen Easton | 0 comments NSW electors loved iVote so much, there's suspicion many claimed to be travelling on election day just so they could use it. The CIO behind the system is adamant its security risks can be managed and that electronic voting has a place in Australia, as a secondary channel.
