Centrelink | Departments/Agencies

Mobile shopfronts now serving veterans

By The Mandarin

Federal

The Department of Veterans' Affairs has hitched its wagon to the trucks that take Centrelink, Medicare and Child Support services on the road for those…

Centrelink returns fire after latest robodebt claims: 'there is no questioning' the algorithm

By Stephen Easton

Federal

The Department of Human Services is defending the robodebt system once again, this time from damning claims made by anonymous contractors who say they worked…

Human Services beefs up digital forensics and data-matching capabilities to target fraud

By Stephen Easton

News

The Department of Human Services has opened a second digital forensics laboratory to help it stop organised criminal gangs that are defrauding the welfare system.

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Government-stored data can pose a threat to human rights. Educating the public about their own 'data hygiene' is a first step, while legislation catches up

By Shannon Jenkins

Communications & Technology

Data might be convenient, but it comes with a “huge cost”, according to Associate Professor of Law at Bond University, Kate Galloway. Recent events surrounding…

Centrelink rule for couples poses risk for women experiencing domestic violence

By Shannon Jenkins

Federal

Centrelink’s couple rule exposes victims of domestic violence to their perpetrator and can "entrap" women in violent relationships, according to a new report from Australia’s…

Former NSW department head Martin Hoffman to lead Services Australia transition taskforce

By Stephen Easton

Communications & Technology

Former New South Wales department head Martin Hoffman lost out in recent machinery-of-government changes but has been hired by the Commonwealth government to guide the…

Big data in the public sector: five ways the government is using data science

By The University of New South Wales

Communications & Technology

Understanding some of the ways government agencies are already using data science can guide transformation across the public sector.

Indigenous evaluation findings: delayed publishing prevented contest of policy

By Stephen Easton

Case studies

The federal government has finally published a long-awaited evaluation report on the special work-for-the-dole scheme for remote communities, but it’s unclear where it fits into…

Centrelink call centre stats show dramatic improvement, CPSU calls it a 'con job'

By Stephen Easton

Federal

The notoriously long average waiting times for Centrelink’s phone lines are “plummeting” after the outsourcing of several thousand extra operators, claims Minister for Human Services…

Centrelink to outsource another 1500 call centre staff

By Stephen Easton

Federal

The Turnbull government is outsourcing an extra 1500 staff to answer phones for Centrelink, and still blames Labor for the agency’s poor call centre performance…

Digital transformation to move out of the cloud and into reality

By Vault Systems

Communications & Technology

A key element of digital transformation for government agencies is a migration to the cloud which enables greater levels of access, communication while also lowering…

Efficient, easy transactions still top digital government wish list

By Julian Bajkowski

Features

New research reckons citizens want transactions that go through in one online hit as the core digital baseline. Agencies on Facebook? Not so much.

The view from the outside: stakeholders weigh in on digital service delivery

By Stephen Easton

Features

The Senate inquiry into digital service delivery could well devolve into a political bunfight, but ministers and senior public servants might gain some useful insights…

Social Security Reform: Revisiting Henderson, Poverty and Basic Income

By The University of Melbourne

Community & Social

The 2018 Henderson Conference commemorates the 50th anniversary of Professor Ronald Henderson’s pivotal work on poverty in Australia. This collaboration between The University of Melbourne,…

Why transformation is becoming easier, not harder, for government

By Julian Bajkowski

Features

The imperative for government agencies to innovate quickly and deliver has never been more urgent. The fact that major digital hurdles are falling away makes…