Centrelink | Departments/Agencies

Big data in the public sector: five ways the government is using data science

By The University of New South Wales

Communications & Technology

Understanding some of the ways government agencies are already using data science can guide transformation across the public sector.

Indigenous evaluation findings: delayed publishing prevented contest of policy

By Stephen Easton

Case studies

The federal government has finally published a long-awaited evaluation report on the special work-for-the-dole scheme for remote communities, but it’s unclear where it fits into…

Centrelink call centre stats show dramatic improvement, CPSU calls it a 'con job'

By Stephen Easton

Federal

The notoriously long average waiting times for Centrelink’s phone lines are “plummeting” after the outsourcing of several thousand extra operators, claims Minister for Human Services…

Centrelink to outsource another 1500 call centre staff

By Stephen Easton

Federal

The Turnbull government is outsourcing an extra 1500 staff to answer phones for Centrelink, and still blames Labor for the agency’s poor call centre performance…

Digital transformation to move out of the cloud and into reality

By Vault Systems

Communications & Technology

A key element of digital transformation for government agencies is a migration to the cloud which enables greater levels of access, communication while also lowering…

Efficient, easy transactions still top digital government wish list

By Julian Bajkowski

Features

New research reckons citizens want transactions that go through in one online hit as the core digital baseline. Agencies on Facebook? Not so much.

The view from the outside: stakeholders weigh in on digital service delivery

By Stephen Easton

Features

The Senate inquiry into digital service delivery could well devolve into a political bunfight, but ministers and senior public servants might gain some useful insights…

Social Security Reform: Revisiting Henderson, Poverty and Basic Income

By The University of Melbourne

Community & Social

The 2018 Henderson Conference commemorates the 50th anniversary of Professor Ronald Henderson’s pivotal work on poverty in Australia. This collaboration between The University of Melbourne,…

Why transformation is becoming easier, not harder, for government

By Julian Bajkowski

Features

The imperative for government agencies to innovate quickly and deliver has never been more urgent. The fact that major digital hurdles are falling away makes…

Australia Post snaps-up facial biometrics

By Julian Bajkowski

News

Australia Post is betting digital identity enabled by biometric facial recognition will make users, government and business smile. Your selfie just got serious.

Energy bill rebates disconnected from outcomes: NSW auditor

By Julian Bajkowski

Energy & Environment

The efficacy of handing out energy bill subsidies to households in need is again under the spotlight. Many rebate schemes “do not have measurable objectives…

'Naive optimism' driving uptake of one stop shops

By David Donaldson

Features

"Administrative fashion" is influencing the spread of the one stop shop model, argues an ANZSOG review paper. Although service integration can be a public good,…

Australia Post delivers on Digital iD™

By Julian Bajkowski

Engagement

The wait for a digital identity solution that works across channels and across government and business is over, with the launch of Digital iD™ from…

Centrelink robodebt had 'profoundly negative' impact, inquiry finds

By David Donaldson

News

Centrelink's 'robodebt' system should be suspended until all procedural fairness flaws are addressed, argues a Senate inquiry report. Human checks should be reinstated.

Real time government? NSW reveals new digital strategy

By Julian Bajkowski

News

When digital by default becomes the new normal for the public sector there’s only one thing left to do. Speed things up.