Big data in the public sector: five ways the government is using data science
Understanding some of the ways government agencies are already using data science can guide transformation across the public sector. Read More
Centrelink
Indigenous evaluation findings: delayed publishing prevented contest of policy
The federal government has finally published a long-awaited evaluation report on the special work-for-the-dole scheme for remote communities, but it’s unclear where it fits into the policy process. Read More
Centrelink call centre stats show dramatic improvement, CPSU calls it a ‘con job’
The notoriously long average waiting times for Centrelink’s phone lines are “plummeting” after the outsourcing of several thousand extra operators, claims Minister for Human Services… Read More
Centrelink to outsource another 1500 call centre staff
The Turnbull government is outsourcing an extra 1500 staff to answer phones for Centrelink, and still blames Labor for the agency’s poor call centre performance… Read More
Digital transformation to move out of the cloud and into reality
A key element of digital transformation for government agencies is a migration to the cloud which enables greater levels of access, communication while also lowering the burden and costs of managing owned hardware and servers. Read More
Efficient, easy transactions still top digital government wish list
New research reckons citizens want transactions that go through in one online hit as the core digital baseline. Agencies on Facebook? Not so much. Read More
The view from the outside: stakeholders weigh in on digital service delivery
The Senate inquiry into digital service delivery could well devolve into a political bunfight, but ministers and senior public servants might gain some useful insights anyway, by listening to what voices from outside government are saying. Read More
Social Security Reform: Revisiting Henderson, Poverty and Basic Income
The 2018 Henderson Conference commemorates the 50th anniversary of Professor Ronald Henderson’s pivotal work on poverty in Australia. This collaboration between The University of Melbourne, Melbourne Institute and the Brotherhood of St Laurence examines how our social security system can better respond to poverty and inequality in Australia. Read More
Why transformation is becoming easier, not harder, for government
The imperative for government agencies to innovate quickly and deliver has never been more urgent. The fact that major digital hurdles are falling away makes this even more so. Read More
Australia Post snaps-up facial biometrics
Australia Post is betting digital identity enabled by biometric facial recognition will make users, government and business smile. Your selfie just got serious. Read More
Energy bill rebates disconnected from outcomes: NSW auditor
The efficacy of handing out energy bill subsidies to households in need is again under the spotlight. Many rebate schemes “do not have measurable objectives or outcome measures", according to a new report from the NSW Audit Office. Read More
‘Naive optimism’ driving uptake of one stop shops
"Administrative fashion" is influencing the spread of the one stop shop model, argues an ANZSOG review paper. Although service integration can be a public good, they're no cheaper and create significant disruption. Read More
Australia Post delivers on Digital iD™
The wait for a digital identity solution that works across channels and across government and business is over, with the launch of Digital iD™ from Australia Post. Read More
Centrelink robodebt had ‘profoundly negative’ impact, inquiry finds
Centrelink's 'robodebt' system should be suspended until all procedural fairness flaws are addressed, argues a Senate inquiry report. Human checks should be reinstated. Read More
Real time government? NSW reveals new digital strategy
When digital by default becomes the new normal for the public sector there’s only one thing left to do. Speed things up. Read More