Former New South Wales department head Martin Hoffman lost out in the state government’s recent machinery-of-government changes but is back working for the Commonwealth, planning

Yesterday’s announcement by Prime Minister Scott Morrison to establish a new whole-of-government service delivery agency — Services Australia — is a potential game-changer, and may be the

When policy problems are complex, we need to understand and learn from the front line. Nicholas Gruen explains ways to improve the early, middle and

Filter out all the noise and motherhood about digital government and transformation and the single thing Australian citizens want most from public services is basic

In what is perhaps a testament to the power of nudge theory, myGov has cracked 5 million users since it became a necessity in order

Australia’s chief technology officer says there are two easy ways for public servants to avoid the wrath of social media policies: avoid the temptation to