Mobile shopfronts now serving veterans Federal The Department of Veterans’ Affairs has hitched its wagon to the trucks that take Centrelink, Medicare and Child Support services on the road for those
Former NSW department head Martin Hoffman to lead Services Australia transition taskforce July 15, 2019 By Stephen Easton Communications & Technology Former New South Wales department head Martin Hoffman lost out in the state government’s recent machinery-of-government changes but is back working for the Commonwealth, planning
Is Services Australia the last great hope for federal digital transformation? May 29, 2019 By Miguel Carrasco Communications & Technology Yesterday’s announcement by Prime Minister Scott Morrison to establish a new whole-of-government service delivery agency — Services Australia — is a potential game-changer, and may be the
We know WHAT we need to do. Will someone tell us HOW? March 21, 2019 By Nicholas Gruen Features When policy problems are complex, we need to understand and learn from the front line. Nicholas Gruen explains ways to improve the early, middle and
Efficient, easy transactions still top digital government wish list March 27, 2018 By Julian Bajkowski Features Filter out all the noise and motherhood about digital government and transformation and the single thing Australian citizens want most from public services is basic
Tax nudge helps myGov crack 5 million users September 26, 2014 By Stephen Easton News In what is perhaps a testament to the power of nudge theory, myGov has cracked 5 million users since it became a necessity in order
Social media: beat the journos, don't say anything stupid September 17, 2014 By Stephen Easton Features Australia’s chief technology officer says there are two easy ways for public servants to avoid the wrath of social media policies: avoid the temptation to