The Australian government has often been a world leader in service-delivery innovation, but the time has come for the next wave of reform. And if imitation is the sincerest form of flattery, then the NSW government should feel very chuffed. Read More
When policy problems are complex, we need to understand and learn from the front line. Nicholas Gruen explains ways to improve the early, middle and… Read More
New research reckons citizens want transactions that go through in one online hit as the core digital baseline. Agencies on Facebook? Not so much. Read More
As soon as it became necessary to use myGov to file online tax returns this year, Australians began signing up to the single-login portal for government services in droves. Read More
Australia's chief technology officer discussed social media policy and the power of direct online publishing at a forum in Canberra. Public servants are now breaking news, he says. Read More
