Mobile shopfronts now serving veterans Monday August 19, 2019 By The Mandarin Federal The Department of Veterans' Affairs has hitched its wagon to the trucks that take Centrelink, Medicare and Child Support services on the road for those… Read more
Human Services beefs up digital forensics and data-matching capabilities to target fraud Tuesday August 6, 2019 By Stephen Easton News The Department of Human Services has opened a second digital forensics laboratory to help it stop organised criminal gangs that are defrauding the welfare system. Read more
Former NSW department head Martin Hoffman to lead Services Australia transition taskforce Monday July 15, 2019 By Stephen Easton Communications & Technology Former New South Wales department head Martin Hoffman lost out in recent machinery-of-government changes but has been hired by the Commonwealth government to guide the… Read more
Is Services Australia the last great hope for federal digital transformation? Wednesday May 29, 2019 By Miguel Carrasco Communications & Technology The Australian government has often been a world leader in service-delivery innovation, but the time has come for the next wave of reform. And if… Read more
We know WHAT we need to do. Will someone tell us HOW? Thursday March 21, 2019 By Nicholas Gruen Features When policy problems are complex, we need to understand and learn from the front line. Nicholas Gruen explains ways to improve the early, middle and… Read more
Efficient, easy transactions still top digital government wish list Tuesday March 27, 2018 By Julian Bajkowski Features New research reckons citizens want transactions that go through in one online hit as the core digital baseline. Agencies on Facebook? Not so much. Read more
Tax nudge helps myGov crack 5 million users Friday September 26, 2014 By Stephen Easton News As soon as it became necessary to use myGov to file online tax returns this year, Australians began signing up to the single-login portal for… Read more
Social media: beat the journos, don't say anything stupid Wednesday September 17, 2014 By Stephen Easton Features Australia's chief technology officer discussed social media policy and the power of direct online publishing at a forum in Canberra. Public servants are now breaking… Read more
