NSW launches procurement taskforce to build state’s sovereign capability Friday July 24, 2020 By Shannon Jenkins Communications & Technology A new taskforce plans to make it easier for local suppliers of digital and information and communication technology services to engage with the New South… Read more
Premium Interviews Know your customer and what good service means to them: what William Murphy has learned from the best customer service organisations Friday July 17, 2020 By David Donaldson Features Know your customer, have a clear idea of what 'good service' means, and engage meaningfully. Department of Customer Service Deputy Secretary William Murphy discusses what… Read more
NSW developing 2020 cyber security strategy Wednesday July 1, 2020 By Shannon Jenkins Communications & Technology The sector-wide 2020 strategy would replace the state's 2018 cyber security strategy, as well as the NSW Cyber Industry Development Strategy, by combining them into… Read more
NSW government creates cyber taskforce Tuesday June 23, 2020 By Shannon Jenkins New South Wales The group will consist of industry experts from a range of sectors, including defence, energy, health, and financial services, and is the result of a… Read more
NSW invests $1.6b in digital infrastructure fund Friday June 19, 2020 By Shannon Jenkins Communications & Technology The New South Wales government will invest a record $1.6 billion into digital infrastructure and cyber security capability as part of its plan to embark… Read more
Big four banks join NSW’s ‘one-stop’ death notification service Tuesday June 16, 2020 By Shannon Jenkins Communications & Technology The Australian Death Notification Service allows individuals to notify organisations when a family member has died without having to take their death certificate to a… Read more
Working from home going well for Revenue NSW staff, survey finds Wednesday April 22, 2020 By Shannon Jenkins New South Wales Employees from New South Wales’ revenue management agency have indicated they are happy with their working-from-home arrangements, but identified issues with equipment. Read more
NSW launches National Death Notification Service Wednesday April 8, 2020 By Shannon Jenkins Communications & Technology The New South Wales Department of Customer Service has launched a beta website where individuals can notify the bank when a family member has died. Read more
Federal, NSW governments use Vodafone data to see if public is following COVID-19 restrictions Monday April 6, 2020 By Shannon Jenkins Communications & Technology Australia has become the latest country to track the movements of the public, with the federal and New South Wales governments having received the location… Read more
NSW launches new centralised website Thursday March 12, 2020 By Shannon Jenkins Communications & Technology The New South Wales government has launched a public beta version of its new centralised website. Last month Customer Service Minister Victor Dominello announced that… Read more
NSW to erase 500 websites in effort to centralise system Tuesday February 4, 2020 By Shannon Jenkins Communications & Technology The New South Wales government plans to cull more than 500 of its 750 websites as it merges information into a centralised webpage. Customer Service… Read more
Reforms give construction regulator power to reject projects, push for national adoption Tuesday January 21, 2020 By Shannon Jenkins New South Wales The New South Wales government has proposed reforms which would see the state building regulator stop questionable developers from constructing risky high-rise apartment blocks. It… Read more
NSW Premier’s Awards 2019: top efforts to solve ‘complex and important challenges’ Friday November 8, 2019 By Stephen Easton New South Wales The New The 2019 Premier’s Awards ceremony was held in Sydney last night, recognising the exceptional work being done by individuals and teams in the… Read more
NSW public service commissioner Emma Hogan to lead Department of Customer Service Thursday October 17, 2019 By Stephen Easton New South Wales The New South Wales public service commissioner Emma Hogan is taking over as secretary of the Department of Customer Service from Glenn King, who is… Read more
Martin Hoffman appointed to lead NDIA, government to hire 800 new public servants Thursday October 17, 2019 By Stephen Easton Federal Martin Hoffman has been appointed chief executive of the National Disability Insurance Agency for a three-year term starting on November 4. Hoffman, who was a… Read more
