NSW Department of Family and Community Services Archives

Why NSW needs a new public advocate to protect vulnerable adults from their families

By Stephen Easton

Features

New South Wales needs a new public advocate for vulnerable adults in place by next July, ombudsman Michael Barnes has warned, after compiling over 200…

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What does it take for government to get customer service right?

By The Mandarin

Career Advice

Measuring service outcomes, improving frontline delivery and mastering and designing truly digital and multi-channel customer strategies are now all firmly in the mix for agencies…

NSW nudge teams set their sights on more complex public policy challenges

By Stephen Easton

Features

Behavioural science teams in the New South Wales government are beginning to apply their approach to bigger, more complex public policy challenges. So far, nudge…

Rhetoric into action: digital pioneering ChildStory starts rollout

By Stephen Easton

News

The NSW ChildStory project has caught attention for the way it applies the latest thinking on best use of digital transformation for government. Its directors…

Can shared value help solve our wicked problems?

By Tom Burton

Features

FEATURE: Government can gain huge advantage from working with the shared value movement. Co-design can benefit everyone, but first the public service must confront…

NSW appoints state's first female auditor-general

By Stephen Easton

News

A deputy secretary with the NSW Department of Family and Community Services has been chosen by Premier Mike Baird as the state's new auditor-general —…

Competitive tendering hurts service collaboration, but what's the fix?

By David Donaldson

Community & Social

Competitive tendering in human services has a host of problems, a parliamentary committee has found, but a six-month inquiry couldn't find an alternative so it's…

ChildStory: case study in innovation, technology and user design

By Tom Burton

Case studies

NSW Family and Community Services has selected the winners for its $100 million platform to overhaul child safety in the state.

How the NDIS is faring for not-for-profit service providers

By The Mandarin

Features

Not-for-profit Achieve Australia says the National Disability Insurance Scheme will have a long-lasting impact on the organisation and its clients. Anne Bryce is bringing the…

IPAA NSW forges corporate partnerships with agencies

By Stephen Easton

News

The NSW branch of the Institute for Public Administration Australia is strengthening ties with the state's public service through formal corporate partnerships with agencies. The…

Inside ChildStory: NSW dept aims high with crucial IT project

By Stephen Easton

Case studies

NSW public servants are running the $100m ChildStory IT project according to the new digital tenets of agile, iterative development and co-design. Its co-directors spoke…

Don't wait to be hacked: choose a better password

By Harley Dennett

Communications & Technology

Seven Australian officials caught up in the ISIS personal identity hack had passwords no government IT system should permit.

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The great digital opportunity: a new model for government

By The Mandarin

Features

Digital creativity is changing service delivery, driven by customer-focused, innovation-driven entrepreneurial businesses. As governments embrace digital, how can the public sector capture and use this…

Cloud software frees caseworkers to go mobile

By Stephen Easton

Jurisdiction

Community service caseworkers in NSW at should find working remotely much easier in future and they’ll always get the latest version of their email software,…

Welcome to <em>The Mandarin</em> -- the venue for public sector leaders

Welcome to The Mandarin -- the venue for public sector leaders

By Tom Burton

Features

Welcome to The Mandarin, Australia's venue for public sector leaders. Our publisher explains what it's all about ...