Partner Content What does it take for government to get customer service right? by The Mandarin | 0 comments Measuring service outcomes, improving frontline delivery and mastering and designing truly digital and multi-channel customer strategies are now all firmly in the mix for agencies seeking to lift their game. Now, a new public sector summit puts these approaches to the test.
Hatch, Match & Dispatch: when a TV crew shows up at work by Harley Dennett | 0 comments PREMIERES TONIGHT: We're used to seeing cops and nurses on reality TV, but are public servants from a NSW administrative agency ready for their close up?
How-to guide: reaching indigenous employment targets by Harley Dennett | 0 comments Few jurisdictions in Australia comes close to reaching their target employment of Aboriginal and Torres Strait Islander people, but a new implementation guide from the Australian Public Service Commission may help. The guide was designed for the Commonwealth Aboriginal and Torres Strait Islander Employment Strategy, which has a target of only 3% by 2018 — [...]
Fixing dysfunction with State Trustees CEO Craig Dent by David Donaldson | 0 comments State Trustees CEO Craig Dent's love of fixing dysfunctional systems has seen him institute a "shock and awe" approach to culture change, overhaul the public company's strategy and face off against some tough media coverage.
NSW Justice aiming higher for indigenous staff by NSW Department of Justice | 0 comments NSW’s Department of Justice secretary Andrew Cappie-Wood has announced a new target of 6% of Aboriginal and Torres Strait Islander representation among its staff by the end of 2017 at the launch of the department’s ATSI employment strategy: At only nineteen, Nardu Welsh, has successfully completed a Certificate II in business and has been employed [...]
IPAA NSW forges corporate partnerships with agencies by Stephen Easton | 0 comments The NSW branch of the Institute for Public Administration Australia is strengthening ties with the state’s public service through formal corporate partnerships with agencies. The Department of Family and Community Services and the Department of Justice have both already signed on as “Platinum Corporate Partners” with IPAA NSW, and more are expected to be announced [...]
16 public sector changes from today by The Mandarin | 0 comments New South Wales will see extensive machinery of government changes this week, while federally the Digital Transformation Office will launch as a flagship agency. Here are The Mandarin's non-exhaustive picks of public sector changes that formally take effect around Australia this fiscal year.
