Using data to reinvigorate democracy
Agencies are constantly seeking public participation but they need to continue conversations with the insights they gather. Technology may be the key. Read More
NSW Roads and Maritime Services
Customers will dictate online identity credentials: NSW digital chief
Innovation isn’t what you invent, it’s what customers use and state tech guru Damon Rees is keeping an open mind. Read More
Audit takes the shine off Service NSW project
Overly optimistic business cases for NSW's new one-stop shop haven't produced the promised benefits ... yet. While the concept is valid, it appears nobody knows whose role it is to monitor overall savings. Read More