Forget buzzwords and hype around digital transformation in government. What counts is the frank, fearless and lived experiences of those now making the journey. Read More
Treasurer Dominic Perrottet is making major banks and credit card schemes compete against Fintechs and disruptors for state business. Read More
Measuring service outcomes, improving frontline delivery and mastering and designing truly digital and multi-channel customer strategies are now all firmly in the mix for agencies seeking to lift their game. Now, a new public sector summit puts these approaches to the test. Read More
The efficacy of handing out energy bill subsidies to households in need is again under the spotlight. Many rebate schemes “do not have measurable objectives or outcome measures", according to a new report from the NSW Audit Office. Read More
"Administrative fashion" is influencing the spread of the one stop shop model, argues an ANZSOG review paper. Although service integration can be a public good, they're no cheaper and create significant disruption. Read More
There’s a deluge of motherhood statements and relatively hollow mantras for getting agencies and services in government to ‘transform’. What really counts is having a purpose, a plan and a platform to deliver new capability. Read More
The Treasury head role with the Western world's most envied surplus will go to the state's Customer Service Commissioner, continuing the trend of taxing bank executive ranks for key public sector jobs. Read More
When digital by default becomes the new normal for the public sector there’s only one thing left to do. Speed things up. Read More
APS leaders have been pushing innovation for the past decade, as the term has become more clearly defined through a specific set of skills and methodologies. David Hazlehurst argues these must become second nature to public servants, before the enthusiasm wanes. Read More
Paul Shetler gave Canberra a kick-start to embrace not just digital but the 'customer-first' approach. After Shetler, the DTA will move from outside disrupter to inside supporter, but with vision could still be powerfully transformative. Read More
NSW has led the way in a customer-led digital revolution inside government agencies. But other states are now snapping at their heels, competing and learning from each other. Read More
FEATURE: From false fire alarms to litter to life-and-death health diagnosis, data analytics combined with cognitive systems are delivering better policy outcomes. But leadership inside government is the key. Read More
Asking citizens about privacy is not a reliable indicator of how they act, argues the DTO's head of identity, ahead of the launch of a new federated identity system. And why making people a number is a bad idea. Read More
ANALYSIS: Having an agreed digital identity system government and business can use is critical if Australians are to enjoy the benefits of intelligent digital services. The Mandarin canvasses the options. Read More
OPINION: The dispute between the NSW Audit Office and Service NSW risks missing the much bigger benefits that come from large-scale digitalisation. Accountability is important, but so is innovation. Read More
