The NSW government has launched its first Regional Youth Taskforce, to give young people from across the state a voice in government. Minister for Regional…

Service NSW has been named one of the top ten places to work in the country for its dedication to the community. It is the…

Forget buzzwords and hype around digital transformation in government. What counts is the frank, fearless and lived experiences of those now making the journey.

Treasurer Dominic Perrottet is making major banks and credit card schemes compete against Fintechs and disruptors for state business.

Measuring service outcomes, improving frontline delivery and mastering and designing truly digital and multi-channel customer strategies are now all firmly in the mix for agencies…

The efficacy of handing out energy bill subsidies to households in need is again under the spotlight. Many rebate schemes “do not have measurable objectives…

"Administrative fashion" is influencing the spread of the one stop shop model, argues an ANZSOG review paper. Although service integration can be a public good,…

There’s a deluge of motherhood statements and relatively hollow mantras for getting agencies and services in government to ‘transform’. What really counts is having a…

The Treasury head role with the Western world's most envied surplus will go to the state's Customer Service Commissioner, continuing the trend of taxing bank…

When digital by default becomes the new normal for the public sector there’s only one thing left to do. Speed things up.

APS leaders have been pushing innovation for the past decade, as the term has become more clearly defined through a specific set of skills and…

Paul Shetler gave Canberra a kick-start to embrace not just digital but the 'customer-first' approach. After Shetler, the DTA will move from outside disrupter to…