NSW to introduce customer cards for COVID check-ins Communications & Technology Service NSW has announced that cards will be available for customers visiting essential retail shops, and a suite of other ‘improvements’ to its COVID-19 check-in
Service NSW officer improperly accessed restricted information, agreed to alter records May 11, 2021 By Shannon Jenkins New South Wales The New South Wales corruption watchdog has found a Service NSW employee engaged in ‘serious corrupt conduct’ multiple times during 2019, including by agreeing to
NSW hopes to deliver national digital birth certificate April 26, 2021 By Shannon Jenkins Communications & Technology The New South Wales government is seeking public feedback as part of a proposal to develop a national digital birth certificate. Digital and customer service
Cyber Security NSW needs greater oversight role, parliamentary committee finds March 29, 2021 By Shannon Jenkins Communications & Technology The New South Wales government must provide its cyber security agency with a clearer mandate, more independence and increased authority, according to a parliamentary committee
NSW government to pilot careers service March 17, 2021 By Shannon Jenkins Education Service NSW will soon begin trialling an initiative that connects people to tailored career advice regardless of their job, experience or education, the state government
Service NSW struggling to contact thousands of cyber attack victims February 5, 2021 By Shannon Jenkins Communications & Technology Thousands of Service NSW customers whose information was compromised during a cyber attack in March 2020 are still unaware that the incident even occurred, a
Service NSW begins digital photo card trial February 2, 2021 By Shannon Jenkins Communications & Technology The New South Wales government has begun trialling a digital photo card in Penrith and surrounding suburbs ahead of a state-wide rollout of the technology
Service NSW used names of politicians to analyse media sentiment, audit finds November 19, 2020 By Shannon Jenkins Communications & Technology Service NSW ran an advertising campaign immediately before the state election and then “inappropriately” used its post-campaign evaluation to measure sentiment towards the state government,
Service NSW expands contact tracing technology to taxi industry October 30, 2020 By Shannon Jenkins Communications & Technology The New South Wales government has rolled out its check-in technology across the taxi industry to improve COVID-19 contract tracing in the state, while the
Service NSW opens new centres, rolls out contact tracing app feature September 14, 2020 By Shannon Jenkins Communications & Technology The first two of 10 new Sydney-based Service NSW centres have opened, in Revesby and Engadine. Customer service minister Victor Dominello on Monday said additional
Information of 186,000 Service NSW customers stolen in cyber attack September 8, 2020 By Shannon Jenkins New South Wales Update: Service NSW has revised the number of impacted customers from 186,000 down to 104,000. Service NSW has revealed that a cyber attack on 47
Premium Insights and analysis How government agencies are building digital capability across the workforce September 7, 2020 By Shannon Jenkins Communications & Technology Public service agencies across Australia must adapt to the rapidly changing world. Cultivating a digital mindset, upskilling staff and removing barriers to digital capability can
NSW’s first AI strategy wants to build public trust and data capability September 6, 2020 By Shannon Jenkins Communications & Technology The New South Wales government’s first artificial intelligence strategy aims to increase understanding and use of AI across the state public sector. An AI Review
Service NSW app to add venue check-in feature for contact tracing August 6, 2020 By Shannon Jenkins Communications & Technology The Service NSW app is being revamped with a new feature that will allow contact tracers to access customer details from hospitality venues across the
