"Administrative fashion" is influencing the spread of the one stop shop model, argues an ANZSOG review paper. Although service integration can be a public good, they're no cheaper and create significant disruption. Read More
Service Victoria's new digital platform has gone live as a private alpha. Services from cluster agencies will be brought on board over the next 12 months. Read More
The first stages of establishing Service Victoria are taking a longer than planned, but DPC is already testing how potential customers use its trial website. Read More
A new super-agency to modernise whole-of-government service delivery in Victoria has been announced in the state budget following the success of its counterpart, Service NSW. Read More
