Services Australia | Departments/Agencies

Commonwealth adopts new procurement payment policy, encourages states to do the same

By Shannon Jenkins

Federal

Commonwealth government agencies will soon be expected to pay e-Invoices to suppliers within five days, or else pay interest on late payments. Starting from January…

NDIA staffing boost and new CEO draws cautious optimism from stakeholders, snark from opposition

By Stephen Easton

Community & Social

The federal government's decision to raise the National Disability Insurance Agency's public service staffing levels and the appointment of new chief executive Martin Hoffman has…

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Case studies

Following America’s own robodebt scandal, New Mexico took a different path to tackling welfare fraud. It was just the ticket

By David Donaldson

Case studies

Robodebt was not the first welfare algorithm to falsely accuse beneficiaries of fraud. Seeking to avoid these problems, New Mexico opted for a nudge-based system…

Martin Hoffman appointed to lead NDIA, government to hire 800 new public servants

By Stephen Easton

Federal

Martin Hoffman has been appointed chief executive of the National Disability Insurance Agency for a three-year term starting on November 4. Hoffman, who was a…

‘Operating at our ASL limit’: Services Australia on APS staff cap

By Shannon Jenkins

Federal

Services Australia has taken a Senate inquiry into visa privatisation and robodebt as an opportunity to justify the benefits of outsourcing. In a submission to…

Opposition-backed robodebt lawsuit must ‘break new ground’ in High Court to succeed

By Stephen Easton

Federal

Some said it couldn’t be done but after a chat with Bill Shorten, Gordon Legal has announced a class action lawsuit against the federal government…

One cross-sector team prevails at the DHS cyberwar games, but everyone’s a winner

By Stephen Easton

Federal

Australians can have confidence that, in the event of a major cyber-attack, the Australian government and private organisations can work together effectively to stop hackers…

Hacking groups — including public servants — join forces to attack city’s critical infrastructure

By Stephen Easton

Federal

A coalition of hacking groups, including some federal public servants, is causing havoc for a small city this week with wave after wave of cyberattacks…

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Columnists

Without a holistic architecture of service delivery, citizens miss out on coordinated and suitable responses to their particular welfare needs

By Verona Burgess

Australian Capital Territory

Amid the ongoing search for the holy grail of “local” service-delivery design, one of the very few certainties is the APS is nowhere near ready to…

For those on the left, the Coalition's actions speak louder than the Prime Minister's words

By Stephen Easton

Federal

Federal Labor members and the public sector union both agreed with parts of the Prime Minister's speech to his public service troops but argued the…

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Columnists

The APS needs to radically and quickly overhaul what 'service delivery' means to them. That should start with genuinely listening to their front-line people

By Verona Burgess

Features

Much of the APS needs to lose the attitude that policy is the apex of public administration and service delivery is done by lesser mortals,…

Former NSW department head Martin Hoffman to lead Services Australia transition taskforce

By Stephen Easton

Communications & Technology

Former New South Wales department head Martin Hoffman lost out in recent machinery-of-government changes but has been hired by the Commonwealth government to guide the…

Agencies focus on service delivery rather than citizen experience, say consulting and software giants

By Shannon Jenkins

Communications & Technology

Efficient government use of digital-experience platforms could save Australians an average of eight hours a year, with regional Australians saving up to 14 hours each…

Towards a professional approach to public policy: reforming people instead of structure and process

By Stephen Easton

Features

The importance of thinking about how implementation is going to work when designing policy is well recognised but remains a challenge, said Sir Chris Wormald…

Administrative orders: Home Affairs to grow

By David Donaldson

Federal

Here are the machinery of government changes following the federal government's re-election.