Services Australia | Departments/Agencies

Services Australia’s bilateral agreements with agencies ‘largely effective’, ANAO finds

By Shannon Jenkins

Federal

Services Australia and other federal government entities must improve risk management, specifying roles and responsibilities, and performance measurement when managing agreements, according to the national…

APS staff who are forced to work from office should go to HR, says Woolcott

By Shannon Jenkins

Federal

Federal public servants who refuse to take on a different role during the coronavirus pandemic will have to take leave, as the APSC's new taskforce…

Government expects to refund more than 400,000 welfare debts, documents show

By Shannon Jenkins

Federal

The federal government plans to refund more than 400,000 Centrelink debts as part of a looming class action against the controversial robodebt scheme. A ministerial…

Services Australia puts measures in place to deal with ‘unprecedented demand’

By Shannon Jenkins

Federal

The government is upgrading myGov's capacity by creating more load space in the information and communications technology systems to accommodate the surge in demand.

Influx of 95,000 users crashed MyGov, not cyber attack

By Shannon Jenkins

Federal

The government services minister has taken back his claim that a cyber attack similar to the one used to bring down the 2016 Census had…

Services Australia to receive extra 5000 workers

By Shannon Jenkins

Federal

Prime Minister Scott Morrison announced the boost in staff numbers on Sunday, as part of the government’s second stimulus package worth $66 billion.

New CEO appointed to Services Australia

By Shannon Jenkins

Federal

Associate Secretary of the Department of Defence Rebecca Skinner has been appointed CEO of Services Australia, starting next week. Skinner was appointed as the acting…

Cashless debit card scheme has overwhelmingly negative impact on users, study finds

By Shannon Jenkins

Community & Social

The government’s cashless debit card scheme has come under the microscope in new research which found restricting how social security payments can be spent has…

Centrelink service centres set to close in VIC and NSW

By Shannon Jenkins

Federal

The services centres have announced closures in various communities that include Mornington and Newport in Victoria, and Newcastle and Tweed Heads in New South Wales.

Public expectations are high and trust is in short supply: Peter Woolcott

By The Mandarin

Features

The APS Commissioner's speech delivered to the APS-Wide Conference in Canberra in February 2020. …

Robodebt aftermath: new laws target Centrelink overpayments

By Shannon Jenkins

Community & Social

New laws are set to change the government’s welfare payment system in an aim to prevent overpayments . Legislation to be introduced in the first…

The Facebook of government: watch the ‘vision’ of what Services Australia will deliver

By Stephen Easton

Communications & Technology

The Digital Transformation Agency has finally published a flashy promotional video showing the government's "vision" of Services Australia, a week after Minister for Government Services Stuart…

Multiple APS secretaries tipped to get the sack in Morrison’s massive MoG changes

By Stephen Easton

Federal

Prime Minister Scott Morrison plans a major restructure of the Australian Public Service, which may see multiple secretaries lose their jobs, according to news reports…

The big unknown in Stuart Robert’s grand designs for Services Australia: how much will it cost?

By Stephen Easton

Communications & Technology

One major thing was missing from Government Services Minister Stuart Robert's big update on digital transformation and the plans for Services Australia on Friday: what…

Feds plan to join up government using computer science, on the way to service delivery ‘Nirvana’

By Stephen Easton

Communications & Technology

The federal government wants to create whole-of-government information technology architecture to underpin its ambitious plans to improve service delivery.