Services Australia | Page 3 of 4 | Departments/Agencies

Centrelink service centres set to close in VIC and NSW

By Shannon Jenkins

Federal

The services centres have announced closures in various communities that include Mornington and Newport in Victoria, and Newcastle and Tweed Heads in New South Wales.

Public expectations are high and trust is in short supply: Peter Woolcott

By The Mandarin

Career Advice

The APS Commissioner's speech delivered to the APS-Wide Conference in Canberra in February 2020. …

Robodebt aftermath: new laws target Centrelink overpayments

By Shannon Jenkins

Community & Social

New laws are set to change the government’s welfare payment system in an aim to prevent overpayments . Legislation to be introduced in the first…

The Facebook of government: watch the ‘vision’ of what Services Australia will deliver

By Stephen Easton

Communications & Technology

The Digital Transformation Agency has finally published a flashy promotional video showing the government's "vision" of Services Australia, a week after Minister for Government Services Stuart…

Multiple APS secretaries tipped to get the sack in Morrison’s massive MoG changes

By Stephen Easton

Federal

Prime Minister Scott Morrison plans a major restructure of the Australian Public Service, which may see multiple secretaries lose their jobs, according to news reports…

The big unknown in Stuart Robert’s grand designs for Services Australia: how much will it cost?

By Stephen Easton

Communications & Technology

One major thing was missing from Government Services Minister Stuart Robert's big update on digital transformation and the plans for Services Australia on Friday: what…

Feds plan to join up government using computer science, on the way to service delivery ‘Nirvana’

By Stephen Easton

Communications & Technology

The federal government wants to create whole-of-government information technology architecture to underpin its ambitious plans to improve service delivery.

The big reveal: Services Australia reforms linked to data sharing and digital transformation

By Stephen Easton

Communications & Technology

The federal government's Digital Transformation Strategy and data-sharing reforms have been stitched together with the government’s ambitious plan to completely transform the Commonwealth’s troubled service…

Senate: show us the robodebt legal advice

By Stephen Easton

Federal

The Community and Public Sector Union says the government has been ignoring the concerns of Centrelink staff about the robodebt system for years, while the…

Robodebt defeated: Commonwealth caves in and accepts debt and 10% penalty both invalid

By Stephen Easton

Federal

The Commonwealth government has conceded one Centrelink’s robodebt was invalid due to the use of income averaging in the absence of concrete evidence — the…

Comms and Human Services show how departments can be more inclusive in the workplace

By Shannon Jenkins

Community & Social

The Department of Communications and the Arts has created its own version of the ABC program You Can’t Ask That. In You 'Can' Ask That,…

Commonwealth adopts new procurement payment policy, encourages states to do the same

By Shannon Jenkins

Federal

Commonwealth government agencies will soon be expected to pay e-Invoices to suppliers within five days, or else pay interest on late payments. Starting from January…

NDIA staffing boost and new CEO draws cautious optimism from stakeholders, snark from opposition

By Stephen Easton

Community & Social

The federal government's decision to raise the National Disability Insurance Agency's public service staffing levels and the appointment of new chief executive Martin Hoffman has…

Premium
Case studies

Following America’s own robodebt scandal, New Mexico took a different path to tackling welfare fraud. It was just the ticket

By David Donaldson

Case studies

Robodebt was not the first welfare algorithm to falsely accuse beneficiaries of fraud. Seeking to avoid these problems, New Mexico opted for a nudge-based system…

Martin Hoffman appointed to lead NDIA, government to hire 800 new public servants

By Stephen Easton

Federal

Martin Hoffman has been appointed chief executive of the National Disability Insurance Agency for a three-year term starting on November 4. Hoffman, who was a…