Water and Planning

What does it take for government to get customer service right?

Measuring service outcomes, improving frontline delivery and mastering and designing truly digital and multi-channel customer strategies are now all firmly in the mix for agencies seeking to lift their game. Now, a new public sector summit puts these approaches to the test. Read More

Public service values taken for granted in push for private sector recruits

Blithe ignorance of the most basic public management principles has sparked a broadside call about risks of hiring private sector hot shots for public sector leadership roles. Read More