What does it take for government to get customer service right? September 27, 2017 By The Mandarin There are key links between organisational performance and customer experiences in interacting with agencies. The Government Customer Service Summit 2017 draws attention to the increasing
Public service values taken for granted in push for private sector recruits March 21, 2017 By Stephen Easton Career Advice Blithe ignorance of the most basic public management principles has sparked a broadside call about risks of hiring private sector hot shots for public sector
