Organisations want their investment in social media to pay off, especially in the public sector. Should government ditch social media if its channel metrics are low? Read More
Agencies have for years played on the margins of cloud, only to find choices and progress constrained amid concerns over security, sovereignty, governance and resilience. Microsoft Azure’s launch for government coupled with its official ASD rating as a ‘Protected’ level provider changes that -- big time. Read More
How do you measure engagement success? The Mandarin's associate publisher Alun Probert says the same stringent gateway reviews should apply to return on investment for digital communication. Read More
The way government gets its message across is shifting quickly and irrevocably, especially as digital as a channel becomes the default media setting. Alun Probert walks through the changes to engagement now hitting public sector leadership and into the future. Read More
The 2018 Henderson Conference commemorates the 50th anniversary of Professor Ronald Henderson’s pivotal work on poverty in Australia. This collaboration between The University of Melbourne, Melbourne Institute and the Brotherhood of St Laurence examines how our social security system can better respond to poverty and inequality in Australia. Read More
This is an edited extract of a speech by the inaugural Victorian information commissioner, Sven Bluemmel, at a conference on privacy and freedom of information hosted by the Leo Cussen Centre for Law on November 30, 2017. Read More
As the public sector looks to exploit the value of sharing information between agencies, across jurisdictions and with service providers, it raises questions about how to harmonise regulatory requirements and design flexible governance models to meet diverse public expectations. Read More
The Queensland Government is offering a strategic, service driven leadership opportunity to an individual seeking to significantly contribute to better outcomes for Queenslanders by giving effect to the policies and priorities of the elected Government. Read More
Are you able to craft customer experience and competitive advantage through digital revolution for Australia’s national capital? Read More
There's a big difference between measuring what’s been done and what’s been achieved. Knowing how and when to use an outcomes-based approach cuts to the chase. Read More
Australia's public sector is as big as the nation itself. Being able to find people and making the right connections is more important -- and easier -- than ever. Read More
There’s a deluge of motherhood statements and relatively hollow mantras for getting agencies and services in government to ‘transform’. What really counts is having a purpose, a plan and a platform to deliver new capability. Read More
The challenge of dealing with massive web traffic while maintaining performance and security isn’t confined to Game of Thrones series premieres. Major events for government like Budget, Census and Tax Time are now also in the box seat for public scrutiny, especially when hackers are trawling for trophies and customers tweet first and ask questions later. Read More
It pays to make security culture practical and inclusive. If users are flouting the rules, look at what can be changed to make their jobs easier. Read More
Strategic commissioning has emerged as a mechanism in government for framing how value should be created, delivered, captured and governed. Read More
