The Mandarin presents... Letting technology do the heavy lifting for better services

Join us at this free seminar as we consider this critical area of transformation with industry, academic and government experts.

Many government agencies and local councils are rebuilding their core systems for the digital world. These new systems are feature rich, automated and designed to streamline service delivery, while supporting powerful intelligent citizen services and programs.

These core systems are providing the foundations for the delivery of a whole suite of integrated services, delivered seamlessly in an automated end-to-end standardised process. Well done, a well designed back office system becomes a platform for relentless improvement in services, iteration by iteration. This includes transforming customer engagement, streamlining service delivery, and driving operational efficiencies.

Standardising around the 80 per cent of business transactions that are common, enables agencies and councils to build robust and automated processes to service core users, while focusing on how best to service the 20 percent of users that need customised service.

But unravelling decades of legacy processes and workarounds takes real focus and requires insight, expertise and hands-on experience to know what to tackle first, ranging from integration to culture, execution and timing.

This requires a strong vision and a strategy that aligns agencies and councils around citizen and needs.

Our panel will be canvassing how agencies and councils can best develop a powerful back office platform that supports core services while driving a whole suite of new intelligent services.

This seminar series is supported by Civica.

Event details


When Tuesday 17 July
Where The Treasury Room, Park Hyatt, 1 Parliament Pl, East Melbourne VIC 3002
Time Seminar and breakfast to be held 8.00am – 9.30am


Tickets details


The Mandarin


Melbourne - see below for details