Hear practical case studies and strategies from:

• Canberra Metro
• Bang the Table
• Department of Environment, Water and Natural Resources (SA Murray-Darling Basin)
• Department of Environment, Land, Water and Planning
• PLUM Communication
• ACT Emergency Services Agency
• Kintsugi Alliance
• WWF-Australia
• Sydney Water

Customer centric approach / New frontiers: Engaging new audiences and unlikely allies / Bringing together online and offline community engagement strategies / Building credibility / Cultivate sustainable social benefits / Social engagement / Measuring and evaluating community engagement

Workshop A: Introduction to Design Thinking for the engagement process

Facilitated by: Nathan Connors, Community Engagement Practitioner and Project Manager, Bang the Table

Workshop B: Public participation in the 21st Century – how an agile government can work better with the community

Facilitated by:Vicky Darling, Director, Kintsugi Alliance