Conference: Enhancing public sector customer service

Mandarin members quote CC*MANDARIN when registering to SAVE $100 off the current price!

The public sector is faced with unique and pressing challenges in keeping up with the digital shift, understanding customer expectation and operating to tight financial budgets.

Equip your organisation for the future by learning to develop cohesive strategies which empower your customers and your workforce in order to achieve high quality and sustainable customer service. 

Attend this conference to gain strategies for:

  • Transform customer service for the digital future
  • Boost organisational buy in to customer service
  • Measure customer expectation and experience
  • Develop an agile, customer centric workforce
  • Download the agenda here

Hear key contributions from:

  • Patrick Lloyd, Director Operational Service Centre Insights & Shopfronts, Australian Taxation Office
  • Pauline Webb, Manager Customer Services, City of Canada Bay Council
  • Carol-Anne Nelson, Executive General Manager Customer, V/LINE
  • Graham Tobin, Director of Operations, Service NSW
  • Plus many more!

Register today and save an additional $100 of the current early bird fee! Don’t forget you must quote CC*MANDARIN when registering to receive the $100 discount. Limited time only!

Tickets details

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http://www.criterionconferences.com/event/pscs/

(02) 9239 5700

registration@criterionconferences.com

http://www.criterionconferences.com/event/pscs/

Venue

Rydges Sydney Central