Over four days, the Government Customer Innovation Week will see a top-down exploration of how to improve citizen experiences.

Each day will explore one of four themes: Policy and Service Innovation, Customer Experience, Front-Line Service Delivery and Leadership Development. Grab a one day pass for an immersive learning experience on the subjects that matter most to you or attend all four days to gain a holistic picture of how government organisations can become customer-centric.

2019 Key Speakers:

• Dr Ian Opperman, NSW Chief Data Scientist and CEO, NSW Data Analytics Centre
• Nicole Sheffield, Executive General Manager, Community and Consumer, Australia Post
• Peter Jamieson, Chief Customer Officer, Commonwealth Superannuation Corporation
• Clare Mockler, Director Community, City of Adelaide
• Leisa Bacon, Director Audiences, ABC
• Kelly Ralton, Chief Client Officer, Austrade
• Nick Condon, Head of Digital Citizen Services, Department of Premier and Cabinet South Australia
• Sean Hewitt, Deputy Director Operations and Service Optimisation, Department of Work and Pensions UK

At the Government Customer Innovation Week you’ll learn how to:

• Innovate services through customer-centric policy design
• Drive a whole-of-organisation customer-centric approach to create seamless customer journeys
• Transform customer services through digitalisation
• Optimise frontline service delivery through automation and self-service platforms
• Collaborate across agencies to deliver seamless customer journeys
• Enhance customer trust in government services

Head over to the website to secure your seats and see all the group discounts available.