Government Customer Innovation Week 2019

Over four days, the Government Customer Innovation Week will see a top-down exploration of how to improve citizen experiences.

Each day will explore one of four themes: Policy and Service Innovation, Customer Experience, Front-Line Service Delivery and Leadership Development. Grab a one day pass for an immersive learning experience on the subjects that matter most to you or attend all four days to gain a holistic picture of how government organisations can become customer-centric.

2019 Key Speakers:

  • Dr Ian Opperman, NSW Chief Data Scientist and CEO, NSW Data Analytics Centre
  • Nicole Sheffield, Executive General Manager, Community and Consumer, Australia Post
  • Peter Jamieson, Chief Customer Officer, Commonwealth Superannuation Corporation
  • Clare Mockler, Director Community, City of Adelaide
  • Leisa Bacon, Director Audiences, ABC
  • Kelly Ralton, Chief Client Officer, Austrade
  • Nick Condon, Head of Digital Citizen Services, Department of Premier and Cabinet South Australia
  • Sean Hewitt, Deputy Director Operations and Service Optimisation, Department of Work and Pensions UK

At the Government Customer Innovation Week you’ll learn how to:

  • Innovate services through customer-centric policy design
  • Drive a whole-of-organisation customer-centric approach to create seamless customer journeys
  • Transform customer services through digitalisation
  • Optimise frontline service delivery through automation and self-service platforms
  • Collaborate across agencies to deliver seamless customer journeys
  • Enhance customer trust in government services

Head over to the website to secure your seats and see all the group discounts available.

Emma Stubley

02 8248 0200


QT Canberra