The Trust Imperative: Why Customer Experience in Government Matters, with Service NSW

Hear from Boston Consulting Group on our latest research, exploring what shapes customer expectation and experience when dealing with governments, the role of trust, and the opportunity for governments in Australia and New Zealand to transform service delivery.

In fact 85% of people say that the quality of their customer service directly influences their level of trust and confidence in government.

Joining this conversation is Trailblazer; Damon Rees, CEO, Service NSW.


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