The Trust Imperative: Why Customer Experience In Government Matters with the Australian Public Service Commission

Boston Consulting Group and Salesforce collaborated to understand more about customer expectations of the government. Our research explored what shapes customer experience when dealing with governments, the role of trust, and the opportunity for governments in Australia and New Zealand to transform service delivery. We’ll be joined by Trailblazers Miguel Carrasco (Boston Consulting Group) and Peter Woolcott AO, Australian Public Service Commissioner to discuss further.

To find out more about the Trust Imperative Report, please download the Report here.


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