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Features

Opinion: Black Saturday to Black Summer – turning lessons into action to help keep people safe

Opinion: Black Saturday to Black Summer – turning lessons into action to help keep people safe

Special Feature

The unprecedented scale of Australia’s most recent bushfire crisis captured the world’s attention. The nation suffered tragic losses of human and animal life — and immeasurable impacts upon the environment and economy. Along with the incredible stories of survival, heroism and community — significant concerns have also been raised about how we deal with such […]

Better digital services could boost public trust — but where to start?
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Better digital services could boost public trust — but where to start?

Special Feature

Boston Consulting Group senior partner and managing director Miguel Carrasco says a lack of trust is preventing departments and agencies across governments in Australia and New Zealand from delivering the effective digital services that the public has come to expect from the private sector. He gave The Mandarin his take on the viscous cycle governments find themselves in, how to overcome them, and who is leading the way.

Does institutional distrust matter? It does when it comes to the NDIS
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Does institutional distrust matter? It does when it comes to the NDIS

Special Feature

Distrust of the disability services system is not new. It was a significant driver of change from the previous state-based system to the nationally consistent scheme that the National Disability Insurance Scheme aspires to be. Flavio Souza, Gordon Duff, and David Jonas surveyed 239 eligible NDIS participants and carers about the sources of their distrust of the NDIS and its impact on their choices.