Premium Interviews Know your customer and what good service means to them: what William Murphy has learned from the best customer service organisations Features Know your customer, have a clear idea of what 'good service' means, and engage meaningfully. Department of Customer Service Deputy Secretary William Murphy discusses what…
CSIRO to base 450 staff at Western Sydney’s Aerotropolis under new proposal Wednesday July 15, 2020 By Shannon Jenkins Economy & Industry The CSIRO is in talks with the New South Wales government to move up to 450 staff and researchers to a “bespoke carbon-neutral” facility at…
NSW to charge travellers thousands for hotel quarantine Monday July 13, 2020 By Shannon Jenkins Health Premier Gladys Berejiklian on Sunday said the measure would take effect from 12:01am July 18.
In focus: Victoria COVID-19 infograms Thursday July 9, 2020 By Juliette O'Brien Australian Capital Territory This article is part of the COVID-19 in Australia infograms collection.
Service NSW worked overnight to deliver tech solution for border crossing permits Tuesday July 7, 2020 By Shannon Jenkins New South Wales Roughly 650 police will be stationed at the border crossings. They plan to slap any wrongdoers with a $1000 fine.
Vic-NSW border to close, Justice department to employ sacked Qantas workers Monday July 6, 2020 By Shannon Jenkins Health The closure will be enforced on the NSW side, so as not to be a drain on resources that are very much focused on fighting…
NSW developing 2020 cyber security strategy Wednesday July 1, 2020 By Shannon Jenkins Communications & Technology The sector-wide 2020 strategy would replace the state's 2018 cyber security strategy, as well as the NSW Cyber Industry Development Strategy, by combining them into…
Transport for NSW boss proposes further restructures Monday June 29, 2020 By Shannon Jenkins New South Wales The New South Wales government’s main transport department could absorb corporate roles from two smaller organisations just months after the agencies experienced a major restructure.
NSW regional department to place 100 public servants across four outback offices Friday June 26, 2020 By Shannon Jenkins New South Wales Staff will initially be based out of offices in Queanbeyan and Armidale, with workplaces to eventually be established in Dubbo and Coffs Harbour.
Public servants across Australia hit with pay freezes, job cuts Thursday June 25, 2020 By Shannon Jenkins Economy & Industry State and federal public service employees across the country have been dealt major blows as governments attempt to grapple with the economic impacts of COVID-19.
NSW audit office highlights major concerns with Greater Sydney water conservation efforts Tuesday June 23, 2020 By Shannon Jenkins Energy & Environment The Department of Planning, Industry and Environment and the Sydney Water Corporation have not effectively investigated, implemented and supported water conservation initiatives, the audit found.
NSW government creates cyber taskforce Tuesday June 23, 2020 By Shannon Jenkins New South Wales The group will consist of industry experts from a range of sectors, including defence, energy, health, and financial services, and is the result of a…
Opinion: how mainstream services are failing the many Indigenous people with hearing loss in custody Monday June 22, 2020 By Damien Howard and Jody Barney Australian Capital Territory The extent of the ear disease that leads to Indigenous people’s hearing loss is a well-known health issue. But how this hearing loss influences communications…
NSW invests $1.6b in digital infrastructure fund Friday June 19, 2020 By Shannon Jenkins Communications & Technology The New South Wales government will invest a record $1.6 billion into digital infrastructure and cyber security capability as part of its plan to embark…
New ICAC due diligence guide aims to improve public sector procurement Wednesday June 17, 2020 By Shannon Jenkins New South Wales The NSW Independent Commission Against Corruption on Wednesday released new guidance to help state public sector agencies conduct due diligence checks on potential suppliers.