Forum: citizen engagement must include listening Communications & Technology Watch this presentation on the latest research in organisational listening by Dr Jim Macnamara, professor of public communication at UTS, hosted by the WPP Government… Read more
Promoted Adapting to digital: reassessing the approach to cybersecurity Wednesday October 28, 2015 By Sandy Plunkett Features Traditional cybersecurity practices are failing to deter determined and well-resourced attackers. Agencies need to reassess their fundamental approach to protecting sensitive data. Read more
Collaboration is king, but 'healthy silos' may still have their place Monday October 26, 2015 By Stephen Easton Features Employment secretary Renee Leon is embracing collaboration within and beyond government with "a bold new experiment" in collaborative, outcomes-focused outsourcing. Read more
Promoted Digital change: lessons from the DTO, IBM and abroad Thursday October 22, 2015 By The Mandarin Features Digital transformation requires a transformation in thinking within government. At a recent IBM event in Canberra, government leaders heard customer-focussed strategy is the way forward. Read more
All about listening: the lie public organisations tell themselves Friday October 16, 2015 By Harley Dennett Features Policy and service delivery agencies can spend big dollars on communications and engagement activities without truly listening to what the public wants. Why do governments… Read more
Electoral commission goes to Switzerland to defend iVote Friday October 9, 2015 By Stephen Easton Communications & Technology The iVote system used in the last two NSW state elections is spectacularly popular, but controversy around it has gone global. Two academics appear focused… Read more
Get nimble, get positive, Michael Thawley tells Canberra Friday September 25, 2015 By Stephen Easton Jurisdiction A new Prime Minister will demand a more agile public service, Canberra's top bureaucrat has warned. But after 10 months in the job he's also… Read more
Commissioner eyes private sector HR, not bandwagons Monday September 7, 2015 By Stephen Easton Features The latest HR trend is to get rid of formal, detailed performance reviews altogether. APS commissioner John Lloyd sees a lot the public service could… Read more
Big data useless without human element Friday September 4, 2015 By David Donaldson Communications & Technology You never know what you might uncover when you examine big data with a curious and critical eye, argued DHS's Medicare chief Barry Sandison. People's… Read more
ACMA review: call to absorb competition function Wednesday September 2, 2015 By David Donaldson Communications & Technology Submissions to the review of ACMA have elicited a range of views for reforming the regulator. The spread of digital information technologies throughout the economy… Read more
Result 10 bringing better outcomes for New Zealanders Wednesday September 2, 2015 By Miguel Carrasco Communications & Technology New Zealand is three years into its digital transformation agenda, with "Result 10" — solving the pain points in digital government services — and their… Read more
Belinda Clark: breadth makes your career 'a hell of a lot more interesting' Friday August 28, 2015 By David Donaldson Features Encouraging public servants to try new roles and portfolios, commissioner Belinda Clark draws on some of her own career's most interesting jobs. From the UN… Read more
ATO finds myths dominate digital workplace 'rules' Monday August 17, 2015 By David Donaldson Communications & Technology The Tax Office asked its staff how they use technology in their work — and were surprised at some of the preferences of digital natives. Read more
FOI, frankness & formulating policy under the cone of silence Wednesday August 12, 2015 By David Donaldson Features Over-classification and 'policy advice by post-it note' has become the norm, says former Immigration secretary Andrew Metcalfe after canvassing the views of his departmental secretary… Read more
Chris Eccles: does open government make for good government? Monday August 10, 2015 By Chris Eccles Features The concepts and principles of open government are profound in terms of their implications and execution, and are fundamental to Australia's conception of good government,… Read more
