Colin Neave

Commonwealth Ombudsman moves to banking

Commonwealth Ombudsman Colin Neave is leaving his post a little bit early, and following former Finance boss Jane Halton to ANZ, where he will report to the CEO as "fairness" adviser. Read More

Self-service not serving all at Centrelink

When DHS and Centrelink was hit with a series of critical reports about its customer handling, the department went to work on improvements. The Commonwealth Ombudsman says considerable progress has been made in the last year, but self-service still doesn't work for everyone. Read More