Victorian ombud Deborah Glass has revealed details of some of the thousands of human rights complaints she has dealt with in recent years.

Victorian ombud Deborah Glass has urged council workers to think about how their actions can damage their organisation’s reputation, after she found two senior council…

Three Victorian councils could end up refunding more than $19 million in parking fines following an investigation by the state ombud.

A former council employee at the Mildura Cemetery Trust who performed dodgy exhumations and sold his relative's chairs to grieving families was “disrespectful of the…

Outstanding fines from more than 120,000 people could earn Victoria somewhere between $328 million and $700 million in revenue, if only it could access them.

The Victorian Ombudsman has told councils to stop downplaying the number of complaints they receive.

The solitary confinement of young Victorians in prisons and youth justice systems is “distressing” and “simply wrong”, according to the Victorian Ombudsman. Ombudsman Deborah Glass…

The problems at Victoria's new fine agency demonstrate the risks of operating without a fit-for-purpose IT system.

Executives bringing private sector norms into the public sector continue to cause concern, with a water corporation boss found to have claimed a high-end barbecue,…

Victorian Ombudsman Deborah Glass has begun investigating whether State Trustees is acting in the best interests of its vulnerable clients.

Ombudsman's offices make many recommendations, but do they really make a difference? Deborah Glass is keeping watch to see what happens after the report is…

Citizens can find dealing with government agencies challenging; sometimes the feeling is mutual for the staff serving them. A new guide to handling complaints from…

Disadvantaged Victorians are being charged thousands of dollars to repair damaged public housing, even when there is no evidence they caused the damage. "It’s time…