Lots of citizens find dealing with government agencies challenging or feel that service delivery falls short of their expectations. Sometimes the feeling is mutual for

Victoria’s Department of Health and Human Services is failing to live up to its commitment as a social landlord and is wasting public resources through

It’s a certain kind of success. This year the Victorian Ombudsman received more complaints, investigations and enquiries than ever before. New ways of working and

Every public servant fears earning their own ‘ombudsman slams’ headline. Seeing your failings splashed across the front page and suddenly drawing the attention of the

Only Victoria and the ACT have charters of human rights, but being aware of how human rights apply to your work is important even if

Sorry seems to be the hardest word, sang Elton John — but often it’s exactly what citizens want to hear when a government agency has

An investigation triggered by a single complaint about an interest charge levied by a local council has resulted in a damning report about transparency practices

“I want you to do my mum’s driveway, because  I give you so much work, you can do it for free  and I’ll give you

Philip Moss is likely to recommend the scope of the Public Interest Disclosure Act be narrowed to exclude less serious matters, when he completes a

Victorian Ombudsman Deborah Glass seeks Supreme Court ruling on whether her office should pick up the tab for politically-motivated investigations of MPs. The Supreme Court