One week left to apply for Australia's 'most significant' CIO job Friday April 27, 2018 By The Mandarin Career Matters "With over $174 billion in payments processed per year, the CIO for the Department of Human Services is arguably the most significant role of its…
Why it's so hard for government to build citizen-centric services Thursday April 13, 2017 By Stephen Easton Features Provision of goods or services is never completely customer-centric, as a certain airline proved dramatically this week. DTA's Peter Alexander says the main challenges to…
Where next for digital transformation in government? Wednesday December 7, 2016 By Felicity Neale Features Paul Shetler gave Canberra a kick-start to embrace not just digital but the 'customer-first' approach. After Shetler, the DTA will move from outside disrupter to…
The $484m all-you-can-eat digital deal for Human Services Friday March 11, 2016 By Tom Burton Case studies The Department of Human Services has inked a new procurement approach to engaging with major tech vendors, agreeing to a flexible five-year $485 million portfolio…
What great managers do differently, and other free forums Monday March 7, 2016 By The Mandarin Career Advice EVENTS: A tutorial with HR expert Sandra Wood on powering people. A DTO session with cloud guru Casey West. And Marie Johnson and Gary…
'Tell us once': myGov juggernaut tackles customer fatigue Friday May 8, 2015 By Miguel Carrasco Features Reducing red tape and form duplication wasn't in the original plan for myGov, but strength of a good idea has an ambition and momentum of…
