"With over $174 billion in payments processed per year, the CIO for the Department of Human Services is arguably the most significant role of its kind in Australia," says the job advertisement. Read More
Provision of goods or services is never completely customer-centric, as a certain airline proved dramatically this week. DTA's Peter Alexander says the main challenges to public services becoming more citizen-centric are legacy, legislation and the inevitable data breaches. Read More
Paul Shetler gave Canberra a kick-start to embrace not just digital but the 'customer-first' approach. After Shetler, the DTA will move from outside disrupter to inside supporter, but with vision could still be powerfully transformative. Read More
The Department of Human Services has inked a new procurement approach to engaging with major tech vendors, agreeing to a flexible five-year $485 million portfolio deal to use IBM's services and consultants. Read More
EVENTS: A tutorial with HR expert Sandra Wood on powering people. A DTO session with cloud guru Casey West. And Marie Johnson and Gary Sterrenberg on the future of social service delivery. Read More
Reducing red tape and form duplication wasn't in the original plan for myGov, but strength of a good idea has an ambition and momentum of its own. Human Services CIO Gary Sterrenberg speaks to Miguel Carrasco about the potential game changer in public service delivery. Read More
