Verona Burgess: changing of the guard by Verona Burgess | 0 comments Nearly half the Australian Public Service get new bosses this month as Prime Minister and Cabinet secretary Martin Parkinson puts his stamp on the Secretaries Board.
The top contenders to replace Dennis Richardson at Defence department by Harley Dennett | 0 comments Who will replace Dennis Richardson as secretary of the Department of Defence? There's a lot of contenders being discussed and some earlier aspirants dropped out the running before the coveted role opened up. We've compiled the nine most likely candidates.
Centrelink’s debt recovery system: automation without good public administration by Stephen Easton | 0 comments The Commonwealth Ombudsman reports Centrelink's automated debt recovery drive is an example of digital transformation that failed to maintain good public administration, procedural fairness under administrative law, and risk management.
Confidence v being the ‘ball-breaker’: female bosses speak up by Stephen Easton | 0 comments Women are unfairly judged for their confidence and ambition — but that shouldn't discourage them from climbing the ladder. Some of Canberra's most powerful female leaders offer advice on negotiating the public service.
Self-service not serving all at Centrelink by Stephen Easton | 0 comments When DHS and Centrelink was hit with a series of critical reports about its customer handling, the department went to work on improvements. The Commonwealth Ombudsman says considerable progress has been made in the last year, but self-service still doesn't work for everyone.
Kathryn Campbell: DHS service delivery reform a success, all things considered by Stephen Easton | 1 comment The Department of Human Services is expected to please everyone. Secretary Kathryn Campbell opened up this week on the consolidated department's four-year service delivery reform project, the culture challenge of competing tribes, and dealing with technology on a massive scale.
