Customer-centric leadership is the key to managing through all kinds of challenges, writes the Secretary of NSW Treasury. Four self-development principles are the gateway to customer focus that results in great leadership. Read More
Peter Achterstraat has been appointed as the state's first productivity commissioner, charged with attracting domestic migrants and business investment from other parts of Australia. Read More
Treasurer Dominic Perrottet is making major banks and credit card schemes compete against Fintechs and disruptors for state business. Read More
Dr Rachna Gandhi was one of many private sector executives to be brought into the NSW government's upper echelons in a major cultural change that now sees nearly half of the senior executive group recruited from outside the public sector. Read More
There’s a deluge of motherhood statements and relatively hollow mantras for getting agencies and services in government to ‘transform’. What really counts is having a purpose, a plan and a platform to deliver new capability. Read More
The Treasury head role with the Western world's most envied surplus will go to the state's Customer Service Commissioner, continuing the trend of taxing bank executive ranks for key public sector jobs. Read More
FEATURE: From false fire alarms to litter to life-and-death health diagnosis, data analytics combined with cognitive systems are delivering better policy outcomes. But leadership inside government is the key. Read More
OPINION: The dispute between the NSW Audit Office and Service NSW risks missing the much bigger benefits that come from large-scale digitalisation. Accountability is important, but so is innovation. Read More
The benefits of Service NSW are coming, the state's customer service commissioner insists. Responding to an audit critical of overblown and unprovable benefit claims, he says the process is still in the early stages. Read More
The final iteration of the NSW Government's ICT strategy includes a raft of concrete actions and reasonably specific timeframes — not just buzzwords and platitudes. Read More
NSW is re-engineering process to create a single portal for interacting with government. The customer service commissioner now wants to tackle business start-ups. Read More
