Brendan Lyon exposes the rotten world of high-stakes consulting Editors' Picks One of Australia’s most respected infrastructure experts has exposed how rotten the culture of public service outsourcing really is. In extraordinary evidence to a NSW
NSW Treasury secretary to lead probe into Dominic Perrottet’s office over icare secondments August 10, 2020 By Shannon Jenkins New South Wales The New South Wales Treasury secretary will conduct an audit into Treasurer Dominic Perrottet’s office after it was revealed that details relating to two people
NSW Treasury report shows how AI can fast-track regulatory reform process July 29, 2020 By Shannon Jenkins Communications & Technology The New South Wales government has released a report detailing opportunities to “future-proof” regulation to keep it responsive in times of change. The new report
The four Cs that turn good leadership into great leadership March 4, 2019 By Michael Pratt Career Advice Great leaders can steer nations through tremendous turmoil, transform fledging companies into global icons, and inspire real and sustained action. Four self-development principles from the
Former auditor-general steps up as first NSW productivity commissioner May 14, 2018 By Stephen Easton News Bankstown Airport chairman and former New South Wales auditor-general Peter Achterstraat has been appointed as the state’s first productivity commissioner, charged with attracting domestic migrants
NSW Treasury banking overhaul shakes Big Four to core November 3, 2017 By Julian Bajkowski Features Australia’s biggest banks will be forced to compete directly with alternative payments and Fintech providers under a highly anticipated shake-up of the New South Wales
Service NSW CEO snapped up by Suncorp August 17, 2017 By Tom Burton Community & Social Dr Rachna Gandhi was one of many private sector executives to be brought into the NSW government’s upper echelons in a major cultural change that
Strategy to capability? What it actually takes for agencies to execute (but they don’t tell you) August 3, 2017 By Julian Bajkowski When New South Wales Customer Service Commissioner Mike Pratt was named the state’s latest Treasury Secretary in July 2017, it was a vindication of sorts
NSW Treasury snatches state customer service czar Mike Pratt as its new secretary July 11, 2017 By Julian Bajkowski Career Matters Mike Pratt, the man who spearheaded service delivery reforms across frontline agencies in New South Wales, has been appointed the new head of the state’s swollen
Smart systems, smart policy solutions: the cognitive approach July 20, 2016 By Tom Burton Career Advice Smart, self-learning computers, powerful algorithms and advanced analytics are offering government major opportunities to help resolve a wide range of public challenges. From children at risk
Tom Burton: Service NSW v auditor war misses the digital point February 29, 2016 By Tom Burton Features Is the dispute between New South Wales customer service commissioner Mike Pratt and acting auditor-general Tony Whitfield over the measurement of the benefits of the state’s
Service NSW stands by benefits for customers, disputes Audit Office February 26, 2016 By Mike Pratt & Rachna Gandhi Community & Social The Mandarin recently reported on the Audit Office of NSW performance audit review of Service NSW (“Audit takes the shine off Service NSW project, February
NSW ICT strategy: one public service career, one digital identity November 27, 2015 By Stephen Easton Career Advice New South Wales public servants will only ever have one computer login and email address, no matter where their careers take them. Employees of all
Cafes, business start-ups now the focus for Service NSW reform October 1, 2014 By Tom Burton News The New South Wales government is examining ways cafes and other small businesses will be able to start up in a day, under an ambitious plan
