10 million myGov users? Nay, Australia exaggerates its digital take-up by Harley Dennett | 0 comments DHS doubles down on rubbery myGov numbers only a minister could love. Once a spark of innovation, then a white elephant, the online service portal is at last showing signs of user-focused renewal.
What can Centrelink learn from a pizza retailer? by David Donaldson | 0 comments The Department of Human Services is aiming to approach digital customer service like a bank -- or Domino's pizza -- revealed the man leading an overhaul of Australia's welfare payment system. It begins with not keeping the customer in the dark.
