An extensive post-election restructure sees the establishment of Australia’s first Department of Customer Service in New South Wales, making a strong statement about what the…

New South Wales now has a Minister for the Public Service and Employee Relations following a post-election reshuffle, in which Don Harwin was allocated the…

The New South Wales government has unveiled a new Digital Design System today, to encourage more consistency between different online services, websites, apps and registration…

The way government gets its message across is shifting quickly and irrevocably, especially as digital as a channel becomes the default media setting. Alun Probert…

Uber style mini buses for the suburbs are just the start of Sydney's looming public transport shake-up.

When digital by default becomes the new normal for the public sector there’s only one thing left to do. Speed things up.

How are public sector leaders making service delivery fit for the future? In what ways is the public sector embracing the skills and aspirations of…

Powers to recall faulty products could be given to Canberra in Australia's biggest fair trading shake-up.

The final iteration of the NSW Government's ICT strategy includes a raft of concrete actions and reasonably specific timeframes — not just buzzwords and platitudes.