Victor Dominello | People

The new-look NSW public service

By Stephen Easton

New South Wales

An extensive post-election restructure sees the establishment of Australia’s first Department of Customer Service in New South Wales, making a strong statement about what the…

Public service becomes a ministerial portfolio in NSW post-election reshuffle

By Stephen Easton

New South Wales

New South Wales now has a Minister for the Public Service and Employee Relations following a post-election reshuffle, in which Don Harwin was allocated the…

NSW government sets a new standard in digital public service design

By Stephen Easton

Communications & Technology

The New South Wales government has unveiled a new Digital Design System today, to encourage more consistency between different online services, websites, apps and registration…

What's the real secret to effective engagement?

By Alun Probert

Communications & Technology

The way government gets its message across is shifting quickly and irrevocably, especially as digital as a channel becomes the default media setting. Alun Probert…

Sydney moves to 'on demand' small scale public transit. But will it work?

By Julian Bajkowski

Features

Uber style mini buses for the suburbs are just the start of Sydney's looming public transport shake-up.

Real time government? NSW reveals new digital strategy

By Julian Bajkowski

News

When digital by default becomes the new normal for the public sector there’s only one thing left to do. Speed things up.

Public sector leadership returns to the top of the agenda

By Julian Bajkowski

Engagement

How are public sector leaders making service delivery fit for the future? In what ways is the public sector embracing the skills and aspirations of…

Total recall: States offer regulation of burning washing machines to Canberra, ACCC

By Julian Bajkowski

Community & Social

Powers to recall faulty products could be given to Canberra in Australia's biggest fair trading shake-up.

NSW appoints first government chief digital officer

By David Donaldson

News

Former Macquarie CDO Damon Rees will be NSW's first government chief information and digital officer, the government announced on Tuesday.

NSW ICT strategy: one public service career, one digital identity

By Stephen Easton

Communications & Technology

The final iteration of the NSW Government's ICT strategy includes a raft of concrete actions and reasonably specific timeframes — not just buzzwords and platitudes.