William Murphy

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Case studies

NSW Premier’s Priorities: good leadership helps prevent perverse outcomes, says William Murphy

By David Donaldson

Case studies

The NSW Premier's Priorities have led to improvements on difficult social problems and encouraged more collaboration in the public sector, believes William Murphy, who previously…

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Interviews

Know your customer and what good service means to them: what William Murphy has learned from the best customer service organisations

By David Donaldson

Features

Know your customer, have a clear idea of what 'good service' means, and engage meaningfully. Department of Customer Service Deputy Secretary William Murphy discusses what…

Public servants talk right to information at leaders’ symposium

By Shannon Jenkins

Communications & Technology

Public sector leaders have joined up in Sydney this week to discuss issues surrounding digital government, including ethics, the definition of public interest, and accountability.